RPA Streamlines Revenue Cycle Operations

There are many benefits to automating processes in the healthcare revenue cycle. According to industry numbers by HFMA and MGMA, failure to accurately capture claim charges can result in a 50% loss in revenue. As healthcare financial leaders focus on recovery in a post-pandemic world, they are adding automation technology to revenue cycle processes toContinue reading “RPA Streamlines Revenue Cycle Operations”

Why Leadership Matters in 2022

Leadership is at the core of every business. Great leaders make technology feel more human, giving both clients and employees what they need to be successful. In fact, speed, convenience, helpful employees, and friendly service matters to most consumers. The best way to bridge the isolation and disconnect of the healthcare digital age is simplyContinue reading “Why Leadership Matters in 2022”

Citizen Development is Not for Everyone

The phrase “Citizen development” is everywhere. Propelled by the proliferation of simple visual tools, it is advertised that basically anyone can create customer applications that previously required development skills and a deeper understanding of technology. Who Are Citizen Developers? According to Gartner, “A citizen developer is an employee who creates application capabilities for consumption byContinue reading “Citizen Development is Not for Everyone”

Connecting the Gaps in the Healthcare System Helps Everyone

The past three years have called attention to massive disorganization in our healthcare system. In an age when nearly everyone is connected digitally in one way or another, the healthcare industry is painfully lagging behind. From EHR implementation to supporting the operational architecture of systems and services, our goal at Boston Software Systems is toContinue reading “Connecting the Gaps in the Healthcare System Helps Everyone”

Automation and the Future of Work: Tackling Healthcare Staffing Challenges

Staffing shortages hit the healthcare industry particularly hard during the pandemic. As we continue to move forward and through additional workforce shortages, hospitals have been forced to halt or scale back critical services. The Great Resignation resulted in many hiring travel nurses, but the financial cost, especially for rural hospitals, was just not sustainable. AsContinue reading “Automation and the Future of Work: Tackling Healthcare Staffing Challenges”

What is Digital Trust in Healthcare?

Digital trust is the confidence users have in the ability of people, technology, and processes to create a secure digital world. Companies who have demonstrated that they can provide a safe, secure, and reliable data experience, have a high level of digital trust. As digital transformations multiply, they form increasingly complex risks in healthcare organizations.Continue reading “What is Digital Trust in Healthcare?”

Top of Mind Issues Affecting Healthcare CIOs

Healthcare CIOs have spent the last several years coming up with new solutions at warp speed while also dealing with staffing shortages, cybersecurity, new work environments, and ongoing financial struggles. There’s no doubt that teams are experiencing burnout from the demands of employees, leadership, stakeholders, and the speed of digital transformation efforts. COVID-19 is farContinue reading “Top of Mind Issues Affecting Healthcare CIOs”

5 Reasons to Use RPA in the Healthcare Revenue Cycle

The impact of COVID-19 is still being felt in healthcare. Coupled with the Great Resignation, hospitals and healthcare organizations are stretched thinner than ever. The American Hospital Association (AHA) stated in a recent analysis that there will be a shortage of up to 3.2 million healthcare workers by 2026. Technologies like Robotic Process Automation (RPA)Continue reading “5 Reasons to Use RPA in the Healthcare Revenue Cycle”

What Determines Vendor Success in Healthcare?

Every salesperson in the Health IT industry can put together a good PowerPoint deck. They can talk a good talk, and many times close the deal based on ads, marketing budgets, or VC dollars. But, what factors determine a vendor’s long-term success? Culture We’ve all heard the phrase, “Culture eats strategy for breakfast.” This meansContinue reading “What Determines Vendor Success in Healthcare?”

Why RPA is (Still) a Game Changer in the Post-COVID Era

COVID-19 challenged healthcare systems around the globe with massive disruption, quickly escalating the need for social distancing, virtual patient appointments, and added efficiencies. Critical areas of focus like telemedicine, lab testing, and revenue cycle management required efficient processes to be implemented at warp speed. CIOs quickly realized that more efficient capabilities were the key toContinue reading “Why RPA is (Still) a Game Changer in the Post-COVID Era”