Automating the Prior Authorization Process to Reduce Time, Eliminate Inaccuracies, and Save Money

Hospitals and physician offices are forced to use a tedious and inefficient referral authorization process. Because of the number of different payers and plans in any market, there are multiple portals with varying requirements for revenue cycle operations. An obstacle to accuracy is information residing in multiple systems, making it difficult to reconcile or link to the right patient record. The workflow is clunky, error-prone, and defaults to an inefficient time drain, usually managed manually. When corrections are necessary, this loop of information gathering needs to be repeated again, adding a layer of complexity to what should be a simple process. The best way to improve the prior authorization process is to infuse an intelligent automation solution in the workflow. The manual process, which took an average of forty five click-throughs on various screens and check boxes, is seamless and requires no manual intervention!

By removing the manual redundancies in data entry, the referral coordinator is able to spend time in other tasks that require the human coordination of patient care. Workload stress and data burden is reduced because the repetition of tedious tasking is eliminated. CPT and ICD codes can be easy to key inaccurately. A simple code variation has a huge implication and causes a delay in processing the referral, causing a delay in the patient’s continued care. Automation ensures 100% accuracy and speeds up the authorization process so the patient can continue care sooner and the hospital or physician organization can be paid faster. Automation can further be used to make corrections to claims in seconds, requiring no manual re-entry of data for a small error on the part of the requesting entity. The codes are corrected and are ready to re-submit automatically.

A survey by the American Medical Association found 75% of providers reported “seeking prior authorizations put a high or extremely high “burden” on the practice.” The time associated with prior authorizations can vary between 15 minutes to 2 hours, depending on the complexity and the phone vs. portal. Multiply that times the number of prior authorizations per week and you can see the value in automating this time-laden process. Patient care is delayed by 1-3 days on average, which can be a critical factor in care coordination, or even in possible re-admissions. What was intended as a means to manage the utilization of healthcare resources: people, time and dollars, has turned into a labor-intensive, time-consuming, and costly burden, adding up to $7.00 to the cost of the data manipulation and increasing the time it takes for “dollars in the door” at medical practices and hospitals.

Providers allocate substantial staffing resources to manage re- submissions. The lack of industry standards increases preparation time. Health plans often deny prior authorization requests due to incorrect, incomplete, or inconsistent patient identification. The technology exists to make this a fully-automated process. Boston Software Systems’ workflow automation platform enables revenue cycle managers to complete routine jobs efficiently and with 100% accuracy. We have worked with revenue cycle systems such as: Epic Systems, Soarian Financials, athenahealth, Cerner, Star, MEDITECH, Greenway Intergy, Prime Suite, Allscripts, eCW, NextGen, McKesson, and more. In all applications, Boston Software Systems has been able to drive increased profitability and maintain a patient-focused revenue cycle.

Give us a call. Let’s work on automating your revenue cycle tasks, resulting in improved outcomes, reduced cost, and a happier administrative staff.

Be sure to follow our hashtag #bridgethegaps on Twitter to join the conversation!

About Boston Software Systems
Since 1985, Boston Software Systems is the dedicated leader in healthcare automation. Hospitals, health systems, and providers have streamlined data management and improved accuracy while reducing costs and administrative burden. We have worked with all of the leading EHR vendors, while optimizing usability and user satisfaction.
Our exclusive healthcare experience offers a thorough understanding of the unique challenges of HIPAA, PHI, and security. We have thousands of connections working with all applications and vendor systems, and provide 100% US-based support.

5 Myths About Automation in Healthcare

Automation, RPA, AI… it seems these are the buzzwords of 2019. Many leaders, inside and outside of healthcare, have indicated interest in applying automation as part of their organization’s strategic goals, and why not? Get more done with less, sign me up! As hospitals and patient care organizations are increasingly implementing enterprise EHRs and dealing with ever-changing government, state, and insurance mandates, automation becomes a great partner to bridge the gaps left by the big vendors, allowing more time to take care of patients and manage related services.

Despite the increase in news coverage and conversations about automation, it seems there is still a lot of confusion around what automation actually is, the capabilities of automation, and the myths surrounding it. Let’s take a look at some of the most common myths.

Myth 1: Automation Only Works Well For Simple, Repetitive Tasks

There is no denying automation works great for simple, repetitive tasks, but it doesn’t stop there. Automation can be applied to work across applications, websites, programs, databases, and more, using various inputs, converting data, and even using complex business logic and decision-making to meet the needs of your healthcare organization. At a high-level, automation follows the same process and steps as an employee performing the manual workflow, and is capable of performing just a few steps to several hundred steps. Automation can be leveraged to perform a portion of a workflow or the entire workflow, and can do so 10 times faster and 100 times more accurately, with no down time for nights, holidays, or weekends.

Myth 2: The Majority of Automation Projects Fail

While this may be partially true, the statistics are not the same across vendors or industries. Most studies conclude projects fail because they do not accurately identify a specific business objective that automation can solve. Furthermore, automating poor processes or processes with a low ROI are the ones most likely to fail. At Boston Software Systems, we do things differently. With 30 years of healthcare-focused automation experience, we have a proven track record and thousands of successful automations running every day. We partner with your organization to determine the best projects for automation. Having an exclusive healthcare footprint provides us with a unique advantage over other vendors as we understand your processes, the importance of protecting patient data, and the strong standards necessary for automation success.

Myth 3: It’s Mad Science

This myth is often promoted by automation vendors who claim they invented some game-changing technology in recent years. Truth be told, automation has been used for decades to help organizations increase productivity. It is more capable and more accurate today than at any time in the past. Not mad science, just evolved and proven technology to interact with your applications and perform the same workflows as your employees, but faster and with greater accuracy. With advancements in AI in the next several years, automations will only become more advanced and powerful to accomplish larger and more complex tasks.

Myth 4: Automation Doesn’t Work with Your EHR

This simply isn’t true. At Boston Software Systems we have worked with nearly every EHR vendor large and small, and many other vendors’ ancillary systems in all departments, including revenue cycle and finance, human resources, and operations. Automation helps staff and providers to bridge the gaps left by system vendors who don’t deliver on interoperability claims, leaving providers and staff struggling to complete time-consuming manual workflows. Not only does automation work with your EHR, it maximizes the usability of your applications from day one of go-live.

Myth 5: Automation is Difficult To Manage, Maintain, and Requires Coding Experience

While our automations are based on coding language, advancements in user-facing applications allow for easy scripting of processes and “low code” use for build and maintenance. Most often the best automation builders are those who are close with the business process being automated and do not have extensive technical or coding backgrounds. Our automation platform is scalable and as your organization builds a library of automations, the effort to build new automations continues to decrease. Dashboard integration allows easy monitoring and management of automations from a central point along with powerful reporting that allows your team to always be in control and aware of all automation processing. Should assistance be needed, solutions and support teams are 100% US-based and available to assist with all of your needs.

Don’t be fooled or intimidated by the myths, automation is a powerful tool, enabling you to accomplish more, for less cost, and with greater accuracy. With the right automation partner who understands your healthcare organization’s unique needs and workflows, and has a proven track record for success, you’re just a phone call or email away from boosting your organization’s productivity.

Be sure to follow our hashtag #bridgethegaps on Twitter to join the conversation!

About Boston Software Systems
Since 1985, Boston Software Systems is the dedicated leader in healthcare automation. Hospitals, health systems, and providers have streamlined data management and improved accuracy while reducing costs and administrative burden. We have worked with all of the leading EHR vendors, while optimizing usability and user satisfaction.
Our exclusive healthcare experience offers a thorough understanding of the unique challenges of HIPAA, PHI, and security. We have thousands of connections working with all applications and vendor systems, and provide 100% US-based support.

Power a Digital Workforce for Supply Chain Management

Supply chain management costs consistently rank as some of the largest expenses for healthcare and hospital systems. What can be done to better manage rising costs and tighten up cost structures?

Here are five examples of applications and processes where a digital workforce, supplied through intelligent automation, is most effective:

Charges to Cost Centers, Order Processing

Updates to databases, order entry checks, and purchase orders can be checked, verified, and completed using an accurate, always available, digital workforce. Tasks ranging from maintaining a correct record of the purchase history, payment method, and volume of order, to updating files, can be improved with automation.

Routine and Ad-Hoc Reporting and Performance Analytics

Automation can be used to explore data in existing reports and extract meaningful insights, or to create a report “on the fly” by gathering information from a table, file system, database, or chart. Business process automation is used to deliver deeper insights about your users and reveal actions you can take to improve the supply chain or materials management process. Through the use of a performance dashboard, you can display the areas in need of improvement or those that are performing optimally.

Data Migration and Integration

Many times, data lives in multiple, disparate systems, that is needed for supply chain metrics. The format of data that your existing platform outputs might be quite different than what is required from your legacy system. The ability to standardize data elements across platforms may involve lots of manual work that is easily repeatable, if using an automated, digital workforce. Whereas repeated, manual manipulation increases the likelihood of human errors that can be difficult to identify later on.

Vendor Management

Contract monitoring, updating vendor files, and changing passwords or system access, is something well-suited for an automation platform. Vendor management applications, such as staffing, temporary and permanent staff as well as contract and contingent staff, are easily conducted through intelligent automation. In addition, automation assists with the periodic checking of vendor access use and cleanup based on organization rules to help increase security and reduce risks to sensitive data, without the need for manual review.

Inventory Management

As hospitals are forced to tighten their belts, staff are pressured to address inventory management. Unfortunately, this is often a manual, time-consuming process of inefficiency and errors. Automating these tasks enables health systems to trace and track inventory and devices used each day in a healthcare setting.

Employing a digital workforce allows companies to replace tedious human processing involved in the supply chain with fast and 100% accurate information. This enables better collaboration and communication between disparate applications, eliminating conflicting information stored in multiple data silos. Improve your supply chain management within your healthcare system today. Give us a call to discuss.

#bridgethegaps #usability #emr #ehr #supplychain #ai #automation #machinelearning

About Boston Software Systems
Since 1985, Boston Software Systems is the dedicated leader in healthcare automation. Hospitals, health systems, and providers have streamlined data management and improved accuracy while reducing costs and administrative burden. We have worked with all of the leading EHR vendors, while optimizing usability and user satisfaction.
Our exclusive healthcare experience offers a thorough understanding of the unique challenges of HIPAA, PHI, and security. We have thousands of connections working with all applications and vendor systems, and provide 100% US-based support.

To Create Success, Focus on the End User

How do you measure success? Some measure it by outward appearances, a salary package, job title, or a new house. Others focus more attention to inward measurements of success like a level of satisfaction, good health, a depth of well-being and a heart filled with compassion. The latter definitions are much like our vision for patient-centered healthcare.

A Pathway to Improve Care

The “Triple/Quadruple Aim” provided us with a vision and a pathway to improve success. The problem we encountered was in aligning incentives to people and process. The Quadruple Aim included the following four pillars of success:

  • Improve the Health of Patients
  • Improve the Health of Populations
  • Reduce the Cost
  • Improve the Work-Life of Those Delivering Care

These regulatory measurements of success gave us a compass to point the way, yet the inability to close the gaps like interoperability, lack of standards, and the additional time necessary to complete tasks is disparate EHR system silos.

How Do We Put Success into Action?

JAMA says, “The Triple Aim done right is more than goals; it can be the basis for cultural change that can be put into real action.”

This cultural change requires our efforts to place people at the center of organizational improvement. By creating greater efficiencies based on role-based user workflows, we can improve the process, reduce the cost, and eliminate the waste in healthcare. At Boston Software Systems, we #bridgethegaps by enabling healthcare to:

  • Migrate all the data needed in application migrations
  • Automate routine, repetitive tasks in revenue cycle, EHR, reports, and operations
  • Eliminate “chasing the data” in disparate system silos

As we progress, so do our criteria for defining measurements. Don’t be afraid to change the way you measure success. In healthcare we’ve learned, through hard lessons, that the name of your software doesn’t matter as much as if it works for your users and organization. You may not recognize “Boston Software Systems” because we are so deeply embedded in many partner systems that we operate below the radar. We focus solely on creating process improvements by using automation that improves success for the end user, and we’ve been doing it for 30 years.

There are numerous opportunities to apply automation technology for success:

  • Organizations can streamline and automate the execution of repetitive business processes, which improves quality, security, and efficiency
  • Repetitive, rules-based processes are perfect areas to optimize with automation
  • Revenue cycle, data migrations, scheduling, labs, pharmacy, and more

The Boston Productivity Dashboard

Another way to measure success is with the use of the Boston Productivity Dashboard. It provides custom views, reports, and analytics so healthcare executives, directors, and managers can better manage the performance data for their particular business needs. More importantly, the dashboard delivers drill-down capabilities for exploring the data behind the metrics. The dashboard gives you the ability to configure your personal, group, or departmental dashboard for performance and process monitoring, allowing for quick detection of process bottlenecks and problems. From these dashboard views you can track problems, investigate, and improve processes and success. This is the art of the personalized exception report.

Focus on the end user when affecting change in your organization. It is only then that you can create and sustain success.

#bridgethegaps #usability #emr #ehr #rcm #ai #automation #machinelearning

About Boston Software Systems
Since 1985, Boston Software Systems is the dedicated leader in healthcare automation. Hospitals, health systems, and providers have streamlined data management and improved accuracy while reducing costs and administrative burden. We have worked with all of the leading EHR vendors, while optimizing usability and user satisfaction.
Our exclusive healthcare experience offers a thorough understanding of the unique challenges of HIPAA, PHI, and security. We have thousands of connections working with all applications and vendor systems, and provide 100% US-based support.

Why Use Automation in Healthcare?

Automation Delivers Performance and Economy

Hospitals and health systems are multidimensional business entities, laden with data-driven processes impacting a variety of internal and external stakeholders. Automation closes any gaps in communication, while organizing and accelerating the flow of data. Think of automation as a digital workforce, inputting volumes of data with 100% accuracy, and eliminating error, fatigue, and repetitive tasking.

Benefits Include:

  • Reduced administrative and clinical data burden.
  • Decreased cost of new integrations, quick ROI.
  • Improved internal performance.
  • Data processing consistency and accuracy through workload variations.
  • Organizational innovation and process improvement.
  • Improved care coordination and patient safety initiatives, reduced risk by improving patient record management and support.

How Do We Begin?

Concentrate on primary data issues shared amongst all facilities and identify those which require staff-heavy, lengthy, and constrained processes and procedures, or tedious repetitive tasking. Areas ripe for automation include:

  • Revenue cycle management (including claims submission, processing and reprocessing, claim status checking, eligibility checking, pre certifications, and authorizations, admission notifications, and reporting).
  • EHR/EMR platform migration, integration, optimization through bringing over things that other vendors don’t, like appointments, past medical histories, procedure/visit notes.
  • Supply chain management, purchasing, inventory control, materials management.
  • Scheduling through multiple systems, admissions, shared appointments, and kiosk data retrieval/management.
  • Interdepartmental data sharing (laboratory, pharmacy, radiology, and more).

Where Will We See the Greatest Impact?

Any manual data process that requires further review based on frequent errors or steps interspersed with data between multiple mediums will see an immediate ROI. If processes run slowly or inconsistently within or between systems and databases, these are areas to consider. Adding automation reduces the steps in each process, especially where data must be regularly saved then manually transferred or downloaded to another system. Anywhere there is a need for ongoing human monitoring and manual steps in a routine process, automation provides an ROI.

How can we help you win with the intelligent use of automation?

#bridgethegaps #usability #emr #ehr #rcm #ai #automation #machinelearning

About Boston Software Systems
Since 1985, Boston Software Systems is the dedicated leader in healthcare automation. Hospitals, health systems, and providers have streamlined data management and improved accuracy while reducing costs and administrative burden. We have worked with all of the leading EHR vendors, while optimizing usability and user satisfaction.
Our exclusive healthcare experience offers a thorough understanding of the unique challenges of HIPAA, PHI, and security. We have thousands of connections working with all applications and vendor systems, and provide 100% US-based support.

How Healthcare Wins with Automation, AI, and Machine Learning

Quality and Consistency

Automation ensures that every action is performed the same way, with high quality, reliable results. This reduces the amount of time spent perfecting one task, or inputting manual data elements as a corrective action. Information is input the same way every time, eliminating repetitive processes and improving organizational productivity. As healthcare becomes increasingly digitized, and reimbursement processes become more complex, the way organizations manage data is changing. For a health system seeking to improve process, adhere to workflows and reduce cost, automation delivers a level of speed and accuracy, within time and business constraints, that is highly adaptive to the following areas:

  • Data migrations; bringing over all disparate data from multiple platforms and sources, sorting through complex adjustments to be sure the data is clean, available and in the right format.
  • Lab/Pathology/Clinical Processes: Thousands of hours of manual data entry can be eliminated, reducing cost and user fatigue for laboratory, pathology, clinical and administrative staff.
  • Revenue Cycle / Claims Management; Eliminate unnecessary tasks and align process steps to optimize the flow of information throughout the revenue cycle, inputting missing information, automation completes repetitive, high-volume, error-prone tasks while collecting simple metrics for reporting., billing and collections.

More than 50% of providers report symptoms of burnout. The current demands on physicians and clinical staff are unsustainable. Gaps result in medical mishaps and undue stress. The following areas are only a fraction of the areas that can benefit from automation;

  • Faster Data to Enrich EHR: Automation accurately performs short or long manual data entry, complex calculations, processing and sorting data in disparate systems, such as appointments, past medical history, complex chronic disease management data and medication history.
  • Automation lightens the workload: Continuously efficient regardless of volume or variety of data, automation eliminates tedious tasking, anywhere in the healthcare ecosystem, from supply chain to back office billing. Automation reduces the administrative data burden.
  • Access to data-rich insights: Automation provides a safety net for patients and staff. By providing accurate data in all situations involving medications, allergies and adverse reactions. In addition, population health derives a benefit from automation’s ability to sort through complex stores of data for useful information to monitor chronic patients.
  • Adaptive staffing: Machine learning is being used to adjust staffing to support fluctuating emergency department patient volumes and to reduce wait times in ambulatory services.

23 percent of hospitals say they are seeking to invest in AI and RPA solutions today. Half of these have committed to do so by 2021. Healthcare organizations that deploy intelligent process automation solutions can significantly increase the quality of their operations, while greatly reducing their cost structures.

How can we help you win with the intelligent use of automation?

#bridgethegaps #usability #emr #ehr #rcm #ai #automation #machinelearning

About Boston Software Systems
Since 1985, Boston Software Systems is the dedicated leader in healthcare automation. Hospitals, health systems, and providers have streamlined data management and improved accuracy while reducing costs and administrative burden. We have worked with all of the leading EHR vendors, while optimizing usability and user satisfaction.
Our exclusive healthcare experience offers a thorough understanding of the unique challenges of HIPAA, PHI, and security. We have thousands of connections working with all applications and vendor systems, and provide 100% US-based support.

Hospitals, Health Systems, Healthcare Provider Organizations Improve Processes with Automation

Deloitte conducted a 2017 global survey of more than 400 leaders from various industries. Fifty-three percent of respondents said they’d already implemented RPA technology. This percentage is expected to increase to near-universal adoption in the next few years. Automation empowers hospital and health system professionals to accomplish a wider array of responsibilities within time and budgetary constraints. Our ability to strategically apply automation technology minimizes repetitive tasks, allowing hospitals and health systems to get back to the basics of patient care.

Where is Robotic Process Automation (RPA) Useful in the Hospital?

It is a technology administered via the same pathway through which people make keyboard entries, providing a “digital workforce” to automate extensive data – heavy exercises, making it a great choice for reducing manual keystrokes, errors, and time in the following areas:

Password Management:
Automatically re-syncs all passwords when a user changes a password in main HIS system so user retains a single password identity. Enhances user experience, reduces complexity.

New User Setup Process:
Simplifies on-boarding of new employees, by launching a network account, sharing a network folder, adding permissions, registering users, mapping network drives.

Software Installation:
Initiates and completes software installation with a minimum of steps, speeds uniform access and user adoption.

Scheduled and Ad-hoc Reporting:
Actively supports ongoing healthcare IT management oversight, provides performance details sooner, frees up time for priority data management work.

Data Migration:
Transfer of data from legacy systems and from multiple sources for consolidation and integration.

Interface Monitoring:
Checks interface connection status several times an hour; if an issue arises, an email notification is automatically generated; IT resolves issue prior to user discovery.

Automation actively supports ongoing healthcare IT management oversight, provides performance details sooner, and frees up time for priority data management work. This is an optimal way to accelerate, organize, process, and transport large volumes of data quickly and accurately to more easily achieve operational goals.

There are numerous opportunities to apply automation technology in the healthcare IT environment. If you are seeking new opportunities to successfully apply it, consider these base parameters to engineer an assessment:

  • Seek out processes demanding an inordinate amount of time combined with repetitive, rule-based manual data tasks and staff time; then rank these according to scale
  • Prioritize based on rank impact and concept with an automation strategy for each
  • Engineer a process automation solution, test and apply in a pilot approach

Strategic Advantages of Automation in the Hospital or Health System

  • Works within and across an array of existing old and new user interfaces, applications, programs, systems and platforms
  • Consistently performs at high-levels around the clock regardless of peaks and troughs in user demand or data volume
  • Accelerates and accurately processes data with a minimum of exceptions – and precisely isolates those exceptions for immediate review / resolution
  • Reduces burden on staff, shortens timelines to accomplish data management tasks, and provides quick results for data-dependent decision-making
  • Is an effective resource for IT, clinical, administrative, financial, purchasing, materials management, scheduling, reimbursement, and patient safety initiatives

About Boston Software Systems
Since 1985, Boston Software Systems is the dedicated leader in healthcare automation. Hospitals, health systems, and providers have streamlined data management and improved accuracy while reducing costs and administrative burden. We have worked with all of the leading EHR vendors, while optimizing usability and user satisfaction.
Our exclusive healthcare experience offers a thorough understanding of the unique challenges of HIPAA, PHI, and security. We have thousands of connections working with all applications and vendor systems, and provide 100% US-based support.

Top 5 Reasons You Should Consider a Healthcare Automation Vendor


According to Accenture, “Nearly 90% of organizations believe the ‘Triple-A Trifecta’ of automation, analytics, and artificial intelligence (AI) will become the holy grail of business and process transformation.”

The pressure is on to find better ways to accomplish tedious tasks in digital health. These three technologies; AI, machine learning, and automation are not only saving time, reducing costs and improving clinical and administrative burnout, they are revolutionizing the way we work. Which of the following can your benefit your organization?

The Top 5 Areas Ripe for Automation

1. Error Reduction
Automation tools are always accurate, eliminating the need for manual oversight, correction, and repetitive tasking. Without the need to upgrade existing systems, automation can improve repetitive clerical tasks, giving staff more time to focus on higher-level responsibilities such as resolving complex insurance issues, and improving the quality of patient care.

2. Data Migration and System Sunsetting
The transfer of data from legacy systems and from multiple sources for consolidation and integration traditionally leaves critical information gaps resulting in missing or manual data that needs to be resolved in the new system. Automation closes the gaps, bringing over ALL of the data that’s needed, checking for accuracy, and placing it in the correct patient chart or scheduling system from day one, eliminating data migration chaos and disruption to the healthcare ecosystem.

3. Revenue Cycle
Automation allows your staff to be more productive during working hours, offloading the tedious tasking to machines. With 100% accuracy, no additional staffing, and no days off, automation platforms provide the perfect claims management solution. Prior authorizations, eligibility checking, payment processing and collections activities are all optimal areas for automation technology.

4. Supply Chain
Organizations are utilizing automation as an integral resource in reducing the complexity of data performance in supply chain management. By continually integrating automation as a solution, a wider variety of tasks, units and stakeholders benefit from up-to-date inventory, ordering and pricing information. As your organization grows, automation powers inventory management, asset tracking, and price transparency, enabling these areas to provide higher levels of patient care at a lower cost.

5. IT and Operations
Automation accurately performs short or long manual data entry, complex calculations, processing and sorting data in disparate systems. Healthcare IT managers routinely deal with thousands of medical data challenges and other healthcare information management tasks each day. Automation applied to IT operational areas like downtime reporting, user management, employee records and dictionary management not only increase productivity, but reduce manual tasking and improve ROI. Having access to an analytics platform allows organizations to assess performance and ROI for automation, and provide easily presentable details to leadership teams.

Through the intelligent use of automation in healthcare, we can improve tedious processes, and get back to caring for patients, practicing empathy and having real conversations, away from computer screens. How will you benefit from increased productivity and reduced cost?

About Boston Software Systems
Founded in 1985, Boston Software Systems is the worldwide leader in machine learning and healthcare automation. With an exclusive focus in healthcare, expert knowledge of HIPAA, PHI and security regulations, and entirely US-based support, Boston Software Systems accelerates the performance of data, eliminates technical complexity, cuts cost, and improves workflow for the entire healthcare ecosystem.

What is Usability?

Usability refers to the quality of a user’s experience when interacting with products, platforms, or systems, including software, devices, and applications. Usability is about effectiveness, efficiency, and overall satisfaction for role-based users. In many software systems actual usability comes last when deciding to roll out a new feature or version. In addition, when hospitals and health systems migrate or update information, usability is usually an afterthought.

Healthcare organizations that deploy automation can significantly increase actual usability for the role-based user. The use of automation during a data migration allows for faster, cleaner, and more complete data in the target EHR, and decreases the amount of time spent toggling between multiple systems to complete tasks. The transfer of data from legacy systems for consolidation and integration traditionally leaves critical information gaps resulting in missing data that needs to be manually resolved in the new system. Automation closes these gaps, bringing over ALL of the data that’s needed, checking for accuracy, and placing it in the correct system from day one, eliminating data migration chaos and disruption to the clinical and administrative staff. That’s usability at its finest.

Too often in health IT we are invested in the high-level process of implementing systems or services, yet not invested in the actual use of the product. Gaps occur, leading to high levels of dissatisfaction, time drains, and increased data burden. Automation supports usability by eliminating errors, improving repetitive tasking, and ensuring that the process is repeatable, consistent and successful.

“20% of all hospital employees are either disengaged or ambivalent, while 40% are merely content.” – The Advisory Board

Boston Software Systems#bridgethegaps campaign is intended to bring awareness to the multitude of ways that new technologies like automation, machine learning, and artificial intelligence (AI) bring the “missing ingredient” to healthcare usability for hospitals, physicians, and administrative staff. Access to all of the data you need, when and where you need it, prevents losses in revenue and efficiency. The most important investment you make in healthcare is in your people. When lives are on the line, making sure your organization has employees who are “all in” contributes to organizational success.

About Boston Software Systems
Founded in 1985, Boston Software Systems is the worldwide leader in machine learning and healthcare automation. With an exclusive focus in healthcare, expert knowledge of HIPAA, PHI and security regulations, and entirely US-based support, Boston Software Systems accelerates the performance of data, eliminates technical complexity, cuts cost, and improves workflow for the entire healthcare ecosystem.

Boston Software Systems Announces Boston Productivity Dashboard

Customizable Analytic Dashboard to Display, Track and Review Departmental Performance Objectives

Boston Software Systems announces the company’s new analytics dashboard, Boston Productivity Dashboard, delivering drill down capabilities for exploring the data behind performance metrics.

“For decades Boston Software Systems has been a leader in healthcare automation. Today, we are excited to release an analytics dashboard, that unearths the data in your enterprise and turns it into actionable information.”

The purpose of the Boston Productivity Dashboard, is to bring value to the data of your department, group or role based users by displaying it in a way that is easy to understand and meaningful for your organization. We do this by taking the results from any automation or report that is being run today in your organization, and displaying the results in a customizable view. The dashboard is a great departmental solution that can be deployed within days, without your vendors involvement and be done at a fraction of the cost of other approaches and products.

mock_dashboard _1 copy 2

The Problem

Managing the growing volume of data that managers are tasked with processing on a daily basis, has been historically difficult for hospitals and health systems. Too often, existing dashboards are designed to serve the needs of a broad audience. This makes it difficult for managers to find the actionable, meaningful information necessary to affect performance improvement.

The Goals

  • Engage users through graphical representation of activities and outcomes
  • Target areas for procedural improvement
  • Improve resource management
  • Reduce cost

The Results

The Boston Productivity Dashboard is flexible and customizable to meet the organizational or departmental needs of your organization in the following areas:

  • Revenue cycle health
  • Quality initiatives
  • Employee performance
  • Resource management
  • Performance improvement

The dashboard allows management to highlight problems when they occur, evaluating performance and upgrading areas that require process improvement.

#NHITWeek #Healthcare #HITsm #hospital #emr #ehr #bridgethegaps

About Boston Software Systems
Founded in 1985, Boston Software Systems is the worldwide leader in machine learning and healthcare automation. With an exclusive focus in healthcare, expert knowledge of HIPAA, PHI and security regulations, and entirely US-based support, Boston Software Systems accelerates the performance of data, eliminates technical complexity, cuts cost, and improves workflow for the entire healthcare ecosystem.

Press Inquiries:

Contact: Matt Hawkins
Phone: 866-653-5105
Email: marketing@bossoft.com
Website: https://www.bostonsoftwaresystems.com/