To Create Success, Focus on the End User

How do you measure success? Some measure it by outward appearances, a salary package, job title, or a new house. Others focus more attention to inward measurements of success like a level of satisfaction, good health, a depth of well-being and a heart filled with compassion. The latter definitions are much like our vision for patient-centered healthcare.

A Pathway to Improve Care

The “Triple/Quadruple Aim” provided us with a vision and a pathway to improve success. The problem we encountered was in aligning incentives to people and process. The Quadruple Aim included the following four pillars of success:

  • Improve the Health of Patients
  • Improve the Health of Populations
  • Reduce the Cost
  • Improve the Work-Life of Those Delivering Care

These regulatory measurements of success gave us a compass to point the way, yet the inability to close the gaps like interoperability, lack of standards, and the additional time necessary to complete tasks is disparate EHR system silos.

How Do We Put Success into Action?

JAMA says, “The Triple Aim done right is more than goals; it can be the basis for cultural change that can be put into real action.”

This cultural change requires our efforts to place people at the center of organizational improvement. By creating greater efficiencies based on role-based user workflows, we can improve the process, reduce the cost, and eliminate the waste in healthcare. At Boston Software Systems, we #bridgethegaps by enabling healthcare to:

  • Migrate all the data needed in application migrations
  • Automate routine, repetitive tasks in revenue cycle, EHR, reports, and operations
  • Eliminate “chasing the data” in disparate system silos

As we progress, so do our criteria for defining measurements. Don’t be afraid to change the way you measure success. In healthcare we’ve learned, through hard lessons, that the name of your software doesn’t matter as much as if it works for your users and organization. You may not recognize “Boston Software Systems” because we are so deeply embedded in many partner systems that we operate below the radar. We focus solely on creating process improvements by using automation that improves success for the end user, and we’ve been doing it for 30 years.

There are numerous opportunities to apply automation technology for success:

  • Organizations can streamline and automate the execution of repetitive business processes, which improves quality, security, and efficiency
  • Repetitive, rules-based processes are perfect areas to optimize with automation
  • Revenue cycle, data migrations, scheduling, labs, pharmacy, and more

The Boston Productivity Dashboard

Another way to measure success is with the use of the Boston Productivity Dashboard. It provides custom views, reports, and analytics so healthcare executives, directors, and managers can better manage the performance data for their particular business needs. More importantly, the dashboard delivers drill-down capabilities for exploring the data behind the metrics. The dashboard gives you the ability to configure your personal, group, or departmental dashboard for performance and process monitoring, allowing for quick detection of process bottlenecks and problems. From these dashboard views you can track problems, investigate, and improve processes and success. This is the art of the personalized exception report.

Focus on the end user when affecting change in your organization. It is only then that you can create and sustain success.

#bridgethegaps #usability #emr #ehr #rcm #ai #automation #machinelearning

About Boston Software Systems
Since 1985, Boston Software Systems is the dedicated leader in healthcare automation. Hospitals, health systems, and providers have streamlined data management and improved accuracy while reducing costs and administrative burden. We have worked with all of the leading EHR vendors, while optimizing usability and user satisfaction.
Our exclusive healthcare experience offers a thorough understanding of the unique challenges of HIPAA, PHI, and security. We have thousands of connections working with all applications and vendor systems, and provide 100% US-based support.

Why Use Automation in Healthcare?

Automation Delivers Performance and Economy

Hospitals and health systems are multidimensional business entities, laden with data-driven processes impacting a variety of internal and external stakeholders. Automation closes any gaps in communication, while organizing and accelerating the flow of data. Think of automation as a digital workforce, inputting volumes of data with 100% accuracy, and eliminating error, fatigue, and repetitive tasking.

Benefits Include:

  • Reduced administrative and clinical data burden.
  • Decreased cost of new integrations, quick ROI.
  • Improved internal performance.
  • Data processing consistency and accuracy through workload variations.
  • Organizational innovation and process improvement.
  • Improved care coordination and patient safety initiatives, reduced risk by improving patient record management and support.

How Do We Begin?

Concentrate on primary data issues shared amongst all facilities and identify those which require staff-heavy, lengthy, and constrained processes and procedures, or tedious repetitive tasking. Areas ripe for automation include:

  • Revenue cycle management (including claims submission, processing and reprocessing, claim status checking, eligibility checking, pre certifications, and authorizations, admission notifications, and reporting).
  • EHR/EMR platform migration, integration, optimization through bringing over things that other vendors don’t, like appointments, past medical histories, procedure/visit notes.
  • Supply chain management, purchasing, inventory control, materials management.
  • Scheduling through multiple systems, admissions, shared appointments, and kiosk data retrieval/management.
  • Interdepartmental data sharing (laboratory, pharmacy, radiology, and more).

Where Will We See the Greatest Impact?

Any manual data process that requires further review based on frequent errors or steps interspersed with data between multiple mediums will see an immediate ROI. If processes run slowly or inconsistently within or between systems and databases, these are areas to consider. Adding automation reduces the steps in each process, especially where data must be regularly saved then manually transferred or downloaded to another system. Anywhere there is a need for ongoing human monitoring and manual steps in a routine process, automation provides an ROI.

How can we help you win with the intelligent use of automation?

#bridgethegaps #usability #emr #ehr #rcm #ai #automation #machinelearning

About Boston Software Systems
Since 1985, Boston Software Systems is the dedicated leader in healthcare automation. Hospitals, health systems, and providers have streamlined data management and improved accuracy while reducing costs and administrative burden. We have worked with all of the leading EHR vendors, while optimizing usability and user satisfaction.
Our exclusive healthcare experience offers a thorough understanding of the unique challenges of HIPAA, PHI, and security. We have thousands of connections working with all applications and vendor systems, and provide 100% US-based support.

How Healthcare Wins with Automation, AI, and Machine Learning

Quality and Consistency

Automation ensures that every action is performed the same way, with high quality, reliable results. This reduces the amount of time spent perfecting one task, or inputting manual data elements as a corrective action. Information is input the same way every time, eliminating repetitive processes and improving organizational productivity. As healthcare becomes increasingly digitized, and reimbursement processes become more complex, the way organizations manage data is changing. For a health system seeking to improve process, adhere to workflows and reduce cost, automation delivers a level of speed and accuracy, within time and business constraints, that is highly adaptive to the following areas:

  • Data migrations; bringing over all disparate data from multiple platforms and sources, sorting through complex adjustments to be sure the data is clean, available and in the right format.
  • Lab/Pathology/Clinical Processes: Thousands of hours of manual data entry can be eliminated, reducing cost and user fatigue for laboratory, pathology, clinical and administrative staff.
  • Revenue Cycle / Claims Management; Eliminate unnecessary tasks and align process steps to optimize the flow of information throughout the revenue cycle, inputting missing information, automation completes repetitive, high-volume, error-prone tasks while collecting simple metrics for reporting., billing and collections.

More than 50% of providers report symptoms of burnout. The current demands on physicians and clinical staff are unsustainable. Gaps result in medical mishaps and undue stress. The following areas are only a fraction of the areas that can benefit from automation;

  • Faster Data to Enrich EHR: Automation accurately performs short or long manual data entry, complex calculations, processing and sorting data in disparate systems, such as appointments, past medical history, complex chronic disease management data and medication history.
  • Automation lightens the workload: Continuously efficient regardless of volume or variety of data, automation eliminates tedious tasking, anywhere in the healthcare ecosystem, from supply chain to back office billing. Automation reduces the administrative data burden.
  • Access to data-rich insights: Automation provides a safety net for patients and staff. By providing accurate data in all situations involving medications, allergies and adverse reactions. In addition, population health derives a benefit from automation’s ability to sort through complex stores of data for useful information to monitor chronic patients.
  • Adaptive staffing: Machine learning is being used to adjust staffing to support fluctuating emergency department patient volumes and to reduce wait times in ambulatory services.

23 percent of hospitals say they are seeking to invest in AI and RPA solutions today. Half of these have committed to do so by 2021. Healthcare organizations that deploy intelligent process automation solutions can significantly increase the quality of their operations, while greatly reducing their cost structures.

How can we help you win with the intelligent use of automation?

#bridgethegaps #usability #emr #ehr #rcm #ai #automation #machinelearning

About Boston Software Systems
Since 1985, Boston Software Systems is the dedicated leader in healthcare automation. Hospitals, health systems, and providers have streamlined data management and improved accuracy while reducing costs and administrative burden. We have worked with all of the leading EHR vendors, while optimizing usability and user satisfaction.
Our exclusive healthcare experience offers a thorough understanding of the unique challenges of HIPAA, PHI, and security. We have thousands of connections working with all applications and vendor systems, and provide 100% US-based support.

Hospitals, Health Systems, Healthcare Provider Organizations Improve Processes with Automation

Deloitte conducted a 2017 global survey of more than 400 leaders from various industries. Fifty-three percent of respondents said they’d already implemented RPA technology. This percentage is expected to increase to near-universal adoption in the next few years. Automation empowers hospital and health system professionals to accomplish a wider array of responsibilities within time and budgetary constraints. Our ability to strategically apply automation technology minimizes repetitive tasks, allowing hospitals and health systems to get back to the basics of patient care.

Where is Robotic Process Automation (RPA) Useful in the Hospital?

It is a technology administered via the same pathway through which people make keyboard entries, providing a “digital workforce” to automate extensive data – heavy exercises, making it a great choice for reducing manual keystrokes, errors, and time in the following areas:

Password Management:
Automatically re-syncs all passwords when a user changes a password in main HIS system so user retains a single password identity. Enhances user experience, reduces complexity.

New User Setup Process:
Simplifies on-boarding of new employees, by launching a network account, sharing a network folder, adding permissions, registering users, mapping network drives.

Software Installation:
Initiates and completes software installation with a minimum of steps, speeds uniform access and user adoption.

Scheduled and Ad-hoc Reporting:
Actively supports ongoing healthcare IT management oversight, provides performance details sooner, frees up time for priority data management work.

Data Migration:
Transfer of data from legacy systems and from multiple sources for consolidation and integration.

Interface Monitoring:
Checks interface connection status several times an hour; if an issue arises, an email notification is automatically generated; IT resolves issue prior to user discovery.

Automation actively supports ongoing healthcare IT management oversight, provides performance details sooner, and frees up time for priority data management work. This is an optimal way to accelerate, organize, process, and transport large volumes of data quickly and accurately to more easily achieve operational goals.

There are numerous opportunities to apply automation technology in the healthcare IT environment. If you are seeking new opportunities to successfully apply it, consider these base parameters to engineer an assessment:

  • Seek out processes demanding an inordinate amount of time combined with repetitive, rule-based manual data tasks and staff time; then rank these according to scale
  • Prioritize based on rank impact and concept with an automation strategy for each
  • Engineer a process automation solution, test and apply in a pilot approach

Strategic Advantages of Automation in the Hospital or Health System

  • Works within and across an array of existing old and new user interfaces, applications, programs, systems and platforms
  • Consistently performs at high-levels around the clock regardless of peaks and troughs in user demand or data volume
  • Accelerates and accurately processes data with a minimum of exceptions – and precisely isolates those exceptions for immediate review / resolution
  • Reduces burden on staff, shortens timelines to accomplish data management tasks, and provides quick results for data-dependent decision-making
  • Is an effective resource for IT, clinical, administrative, financial, purchasing, materials management, scheduling, reimbursement, and patient safety initiatives

About Boston Software Systems
Since 1985, Boston Software Systems is the dedicated leader in healthcare automation. Hospitals, health systems, and providers have streamlined data management and improved accuracy while reducing costs and administrative burden. We have worked with all of the leading EHR vendors, while optimizing usability and user satisfaction.
Our exclusive healthcare experience offers a thorough understanding of the unique challenges of HIPAA, PHI, and security. We have thousands of connections working with all applications and vendor systems, and provide 100% US-based support.

Top 5 Reasons You Should Consider a Healthcare Automation Vendor


According to Accenture, “Nearly 90% of organizations believe the ‘Triple-A Trifecta’ of automation, analytics, and artificial intelligence (AI) will become the holy grail of business and process transformation.”

The pressure is on to find better ways to accomplish tedious tasks in digital health. These three technologies; AI, machine learning, and automation are not only saving time, reducing costs and improving clinical and administrative burnout, they are revolutionizing the way we work. Which of the following can your benefit your organization?

The Top 5 Areas Ripe for Automation

1. Error Reduction
Automation tools are always accurate, eliminating the need for manual oversight, correction, and repetitive tasking. Without the need to upgrade existing systems, automation can improve repetitive clerical tasks, giving staff more time to focus on higher-level responsibilities such as resolving complex insurance issues, and improving the quality of patient care.

2. Data Migration and System Sunsetting
The transfer of data from legacy systems and from multiple sources for consolidation and integration traditionally leaves critical information gaps resulting in missing or manual data that needs to be resolved in the new system. Automation closes the gaps, bringing over ALL of the data that’s needed, checking for accuracy, and placing it in the correct patient chart or scheduling system from day one, eliminating data migration chaos and disruption to the healthcare ecosystem.

3. Revenue Cycle
Automation allows your staff to be more productive during working hours, offloading the tedious tasking to machines. With 100% accuracy, no additional staffing, and no days off, automation platforms provide the perfect claims management solution. Prior authorizations, eligibility checking, payment processing and collections activities are all optimal areas for automation technology.

4. Supply Chain
Organizations are utilizing automation as an integral resource in reducing the complexity of data performance in supply chain management. By continually integrating automation as a solution, a wider variety of tasks, units and stakeholders benefit from up-to-date inventory, ordering and pricing information. As your organization grows, automation powers inventory management, asset tracking, and price transparency, enabling these areas to provide higher levels of patient care at a lower cost.

5. IT and Operations
Automation accurately performs short or long manual data entry, complex calculations, processing and sorting data in disparate systems. Healthcare IT managers routinely deal with thousands of medical data challenges and other healthcare information management tasks each day. Automation applied to IT operational areas like downtime reporting, user management, employee records and dictionary management not only increase productivity, but reduce manual tasking and improve ROI. Having access to an analytics platform allows organizations to assess performance and ROI for automation, and provide easily presentable details to leadership teams.

Through the intelligent use of automation in healthcare, we can improve tedious processes, and get back to caring for patients, practicing empathy and having real conversations, away from computer screens. How will you benefit from increased productivity and reduced cost?

About Boston Software Systems
Founded in 1985, Boston Software Systems is the worldwide leader in machine learning and healthcare automation. With an exclusive focus in healthcare, expert knowledge of HIPAA, PHI and security regulations, and entirely US-based support, Boston Software Systems accelerates the performance of data, eliminates technical complexity, cuts cost, and improves workflow for the entire healthcare ecosystem.

What is Usability?

Usability refers to the quality of a user’s experience when interacting with products, platforms, or systems, including software, devices, and applications. Usability is about effectiveness, efficiency, and overall satisfaction for role-based users. In many software systems actual usability comes last when deciding to roll out a new feature or version. In addition, when hospitals and health systems migrate or update information, usability is usually an afterthought.

Healthcare organizations that deploy automation can significantly increase actual usability for the role-based user. The use of automation during a data migration allows for faster, cleaner, and more complete data in the target EHR, and decreases the amount of time spent toggling between multiple systems to complete tasks. The transfer of data from legacy systems for consolidation and integration traditionally leaves critical information gaps resulting in missing data that needs to be manually resolved in the new system. Automation closes these gaps, bringing over ALL of the data that’s needed, checking for accuracy, and placing it in the correct system from day one, eliminating data migration chaos and disruption to the clinical and administrative staff. That’s usability at its finest.

Too often in health IT we are invested in the high-level process of implementing systems or services, yet not invested in the actual use of the product. Gaps occur, leading to high levels of dissatisfaction, time drains, and increased data burden. Automation supports usability by eliminating errors, improving repetitive tasking, and ensuring that the process is repeatable, consistent and successful.

“20% of all hospital employees are either disengaged or ambivalent, while 40% are merely content.” – The Advisory Board

Boston Software Systems#bridgethegaps campaign is intended to bring awareness to the multitude of ways that new technologies like automation, machine learning, and artificial intelligence (AI) bring the “missing ingredient” to healthcare usability for hospitals, physicians, and administrative staff. Access to all of the data you need, when and where you need it, prevents losses in revenue and efficiency. The most important investment you make in healthcare is in your people. When lives are on the line, making sure your organization has employees who are “all in” contributes to organizational success.

About Boston Software Systems
Founded in 1985, Boston Software Systems is the worldwide leader in machine learning and healthcare automation. With an exclusive focus in healthcare, expert knowledge of HIPAA, PHI and security regulations, and entirely US-based support, Boston Software Systems accelerates the performance of data, eliminates technical complexity, cuts cost, and improves workflow for the entire healthcare ecosystem.

Boston Software Systems Announces Boston Productivity Dashboard

Customizable Analytic Dashboard to Display, Track and Review Departmental Performance Objectives

Boston Software Systems announces the company’s new analytics dashboard, Boston Productivity Dashboard, delivering drill down capabilities for exploring the data behind performance metrics.

“For decades Boston Software Systems has been a leader in healthcare automation. Today, we are excited to release an analytics dashboard, that unearths the data in your enterprise and turns it into actionable information.”

The purpose of the Boston Productivity Dashboard, is to bring value to the data of your department, group or role based users by displaying it in a way that is easy to understand and meaningful for your organization. We do this by taking the results from any automation or report that is being run today in your organization, and displaying the results in a customizable view. The dashboard is a great departmental solution that can be deployed within days, without your vendors involvement and be done at a fraction of the cost of other approaches and products.

mock_dashboard _1 copy 2

The Problem

Managing the growing volume of data that managers are tasked with processing on a daily basis, has been historically difficult for hospitals and health systems. Too often, existing dashboards are designed to serve the needs of a broad audience. This makes it difficult for managers to find the actionable, meaningful information necessary to affect performance improvement.

The Goals

  • Engage users through graphical representation of activities and outcomes
  • Target areas for procedural improvement
  • Improve resource management
  • Reduce cost

The Results

The Boston Productivity Dashboard is flexible and customizable to meet the organizational or departmental needs of your organization in the following areas:

  • Revenue cycle health
  • Quality initiatives
  • Employee performance
  • Resource management
  • Performance improvement

The dashboard allows management to highlight problems when they occur, evaluating performance and upgrading areas that require process improvement.

#NHITWeek #Healthcare #HITsm #hospital #emr #ehr #bridgethegaps

About Boston Software Systems
Founded in 1985, Boston Software Systems is the worldwide leader in machine learning and healthcare automation. With an exclusive focus in healthcare, expert knowledge of HIPAA, PHI and security regulations, and entirely US-based support, Boston Software Systems accelerates the performance of data, eliminates technical complexity, cuts cost, and improves workflow for the entire healthcare ecosystem.

Press Inquiries:

Contact: Matt Hawkins
Phone: 866-653-5105
Email: marketing@bossoft.com
Website: https://www.bostonsoftwaresystems.com/

We Don’t Care Who Gets the Credit, We Just Want to Bridge the Gaps

Boston Software Systems has been in business for 30 years, connecting EMR/EHR/PM/RCM data across system silos, searching through disparate systems in multiple facilities, and bridging the gaps in mergers and acquisitions. People don’t know our name, and that’s ok. What they do recognize is their Cerner, BigE, Allscripts, Meditech, CPSI, Athena, Siemens, GE, McKesson, eMDs, other systems work better for role based users.

Boston Software Systems uses a Migration Automation Platform (MAP), to bridge data silos and ensure the clinical, administrative and operational teams have the information they need, when they need it and where they need it, for optimal usability.

As an industry, we talk about establishing a culture of community participation and improving the process of communication across information silos. But, in effect, we operate within the walls of hospital and provider office, oftentimes within their proprietary medical record, building roadblocks to care rather than bridges.

Aligning technology to existing workflow has historically been a difficult task for vendors. They want to create a “new” workflow, bringing over only “partial” information to a new EHR, limiting the “view” of the patient record. This impedes care coordination efforts, adding complexity rather than accelerating a culture of quality, performance and value.

According to HIMSS, “Interoperability is the ability of different information systems, devices or applications to connect, in a coordinated manner, within and across organizational boundaries.” Unfortunately, we have not accomplished this in a productive manner. It’s difficult for us to “connect the dots”, and “bridge the gaps” in documentation, lab tests, data migrations or daily workflow, as data resides in multiple systems, which require manual access. With a sole focus in healthcare and all US based support, Boston Software Systems knows how to #bridgethegaps through intelligent automation solutions. Give us a call. We’ve been here for 30 years- we’ll be around.

#NHITWeek #Healthcare #HITsm #hospital #emr #ehr #bridgethegaps

About Boston Software Systems
Founded in 1985, Boston Software Systems is the worldwide leader in machine learning and healthcare automation. With an exclusive focus in healthcare, expert knowledge of HIPAA, PHI and security regulations, and entirely US-based support, Boston Software Systems accelerates the performance of data, eliminates technical complexity, cuts cost, and improves workflow for the entire healthcare ecosystem.

Boston Software Systems Announces Lab Automation Solutions

Aug 29, 2019
BOSTON, MASSACHUSETTS (PRWEB)

Boston Software Systems announces the company’s intelligent automation (IA) project to develop an improved process for hospital labs and externally-linked facilities, harnessing the ability to dramatically improve efficiency and reduce data-driven user fatigue.

“RPA is growing quickly because it helps companies to automate an array of previously manual business processes such as inputting data, without needing to replace their legacy systems.” – Gartner

Central Lab Automation Improves Lab Efficiency, Reduces Data Fatigue

The Problem:
Comprised of three hospitals totaling over 1,000 beds, 1,600 doctors, 4,700 nurses and 9,000 employees; the hospital laboratory supports healthcare provider organizations in a three-state region, processing over 8.5 million laboratory tests annually. Their central laboratory had a significant workload, and requested help with data management.

The Goals:
Reduce data burden on laboratory, pathology, medical, and administrative staff
Improve user satisfaction and organizational productivity
Lower expenses and clinical / technical complexity

The Results:
Manual data-driven processes now perform at a greater level of speed and accuracy
Thousands of hours in data entry and administrative time were eliminated
Ongoing expenses were reduced and performance goals improved

About Boston Software Systems
Founded in 1985, Boston Software Systems is the worldwide leader in machine learning and healthcare automation. With an exclusive focus in healthcare, expert knowledge of HIPAA, PHI and security regulations, and entirely US-based support, Boston Software Systems accelerates the performance of data, eliminates technical complexity, cuts cost, and improves workflow for the entire healthcare ecosystem.

Boston Software Systems Bridges the Digital Divide Between Legacy EMR and Cerner Millennium

Aug 26, 2019
BOSTON, MASSACHUSETTS (PRWEB)

Boston Software Systems announces appointment migration success at Philadelphia’s largest independent academic medical center. With the addition of our technology and expertise, Einstein Medical Center was able to optimize their migration of appointment data within time and budgetary constraints, bridging any technology gaps and eliminating months of administrative data burden.

For a myriad of reasons, appointment data rarely makes the trip from legacy platforms to new EHR systems unscathed. Critical patient details are often missed, resulting in disruption of clinical and administrative processes.

EHR Migration Success with Intelligent Automation of Appointment Data

The Problem:

The facility had recently implemented a new Cerner Millennium EHR. They had tens of thousands of patient appointments that could not be migrated to the new system quickly and accurately. They requested a complete, repeatable solution that required minimal human intervention. This was a matter of not only moving the data to Cerner, but of reconciling the data to be sure the process included data validation. The inability to migrate over appointments and registrations in time for the scheduled Go Live, posed a problem to the entire healthcare organization, impeding workflow, administrative process and efficiency.

The Goals:

Migrate accurate and complete appointment data from the legacy EMR to Cerner Millennium.
Create a clean, consistent process, to improve efficiency and lower cost for future clinics and provider offices as they transition from multiple legacy EMRs.
Lower technical complexity and reduce the administrative burden of manually entering hundreds of appointments, requiring months of manual data entry and impeding operational success.
Complete the migration outside of normal business hours, without impacting clinical workflow. Crosswalk and match the old appointment types to the new appointments, adjusting times or dates when necessary.

The Results:

Patient appointment and registration data was available on day one of Go Live.
Thousands of hours in manual data entry and administrative time were eliminated.
Accurate appointment data from day one reduced roadblocks, accelerated usability, and aligned to workflow in the hospital, health system, and across provider locations.
This project of loading the appointments was complete in only hours, starting on Friday evening and completed by Sunday, with a highly repeatable process used across all locations of care.

Source: PRWeb

About Boston Software Systems
Founded in 1985, Boston Software Systems is the worldwide leader in machine learning and healthcare automation. With an exclusive focus in healthcare, expert knowledge of HIPAA, PHI and security regulations, and entirely US-based support, Boston Software Systems accelerates the performance of data, eliminates technical complexity, cuts cost, and improves workflow for the entire healthcare ecosystem.