KLAS 2021 RPA Satisfaction Scores

KLAS Research released their annual “Best in KLAS 2021” report last week on Software and Services. We’re thrilled to be introduced in the Robotic Process Automation (RPA) vendor category, a new market segment for 2021. KLAS puts forth significant effort to find the true story of what is happening with every healthcare vendor solution. New for this year, they highlighted companies that have impressive data points to consider.

Boston Software Systems scored high on the KLAS RPA satisfaction scale, ranking second place in the #RPA category.

Having a consistent approach, knowledgeable team, fast response times, and reliable results makes a difference to our customers. It’s always good to be noticed, and we’re grateful for this overwhelmingly positive response:

With the software average for KLAS Related Products being a score of 82.8, Boston Software Systems scored a solid 90.8 in terms of overall ranking.

KLAS gave Boston Software Systems solid A’s in company culture, loyalty, operations, and value, uncovering these insights from our customers:

  • 100% of Boston WorkStation customers report Boston Software Systems keeps their promises.
  • 100% of Boston WorkStation customers report that Boston Software Systems is part of their long-term plans.
  • 100% of Boston WorkStation customers report that they would purchase from Boston Software Systems again.

Company Culture, Loyalty, Operations, and Value

Boston WorkStation was given high scores in overall product quality, and driving tangible outcomes. The product “works as promoted, and delivers a ‘money’s worth’ return on investment, with quality of training, support, and ease of use” driving the value add.

Here’s a sample of the feedback received:

Physician, Service and Support

I have worked so closely with the vendor, and they have been amazing. I was always on the phone with their developers and working on tweaking their code, validating, and redoing things. Boston Software was just so great to work with. I have worked mostly with the vendor’s worker bees. They have given us great service, so I would assume the executive level has been good too, but I didn’t work directly with the executives.

Director, Technology

Unlike a lot of the other vendors that are magically entering the space, Boston Software actually knows healthcare. They are able to physically interact. They absolutely do what they say they will do. A lot of the other vendors out there send files back and forth, and that has got a lot of failure points. The last thing that I need is to manage more files going between multiple systems, hitting multiple FTP sites, and then the reconciliation that is required to maintain that. I like that the robotic process automation (RPA) is able to do the work that an actual human would do while scanning through information. The only difference is that the RPA is going 24/7. The RPA is running constantly.

CIO, Implementation and Training

I have no dissatisfaction with the implementation services, so I would give the vendor the highest score. The implementation and training were pretty straightforward, so I have no complaints.

CIO, Interfacing and Integration

When it comes to supporting our integration goals, our goals are in a limited niche, so I would give the vendor a pretty high score. I do some interfacing, and the system works the way I need it to. The functionality is meeting my needs.

“We couldn’t be more excited for KLAS to initiate coverage of RPA in the Healthcare market. While many other research firms have been covering RPA, they are not sector specific. KLAS’ reputation in healthcare is unparalleled as they are part of the fabric of the healthcare community. We know the work they have done will help healthcare organizations select vendors that can deliver results in these trying times.”
– Matt Hawkins, EVP Healthcare Strategy

Thank you, KLAS Research, for taking the time to speak with our customers. Quality is an integral part of our company culture and we look forward to every opportunity to improve, year over year.

Why Boston Software Systems?

Boston Software Systems’ singular focus is healthcare. We remain true to the level of service our clients have come to expect for over 30 years. We’ve worked with all EHR vendors and applications, and are available on site or in the cloud. To view the Best in KLAS 2021 report, visit the KLAS website, or simply fill out this form to download the eTech Spotlight and take a look at how we rank against the competition.

Robotic Process Automation is not Artificial Intelligence.

Hospitals and healthcare organizations face ongoing challenges with process efficiencies and the need to accomplish more with reduced margins. We think it’s important to do a deeper dive into some of the things Robotic Process Automation (RPA) is, and what it’s not.

It’s not Artificial Intelligence (AI).

As much as some vendors want to attach this “shiny new name” to RPA, it’s not AI. RPA automates repetitive processes, and replaces labor, it doesn’t make decisions for you. RPA uses structured inputs and logic, while AI uses unstructured inputs and develops its own logic. It’s simply not AI. While it may be helpful in the future, the current barriers to entry for AI remain high and the results unproven. The savings aren’t truly quantifiable because you can’t predict how smart your AI will become. Having a set of rules that are acted on to make workflows easier is RPA, and that is what’s being utilized in most healthcare situations.

It doesn’t prevent hospitals from solving the same problem twice.

Healthcare is complex. There are many problems to solve and costs to contain. RPA is not a magic bullet, it’s an approach to process automation. RPA can uncover mistakes, check for cost accuracies, copy and paste data, scrape data from largely any application, make calculations, open and move files, log into programs, connect to APIs, and extract unstructured data in multiple silos. RPA automates the tedious, manual steps completed by people, but faster, and more accurately. Calling it AI-powered is wrong, because RPA is not a cognitive tool.

Here are a few of the applications of RPA, that are falsely attributed to AI:

  • Claims Status Checks
  • Prior Authorization and Eligibility Management
  • Payment Processing
  • Reconciliation and Adjustments

It’s not Cybernetics.

Cybernetics is the study of how systems regulate themselves and take action toward goals based on feedback from the environment (such as the nervous system and brain and mechanical-electrical communication systems). Norbert Wiener’s 1950 book Cybernetics: Or Control and Communication in the Animal and the Machine (1948), investigates the interplay between human beings and machines in a world in which machines are becoming ever more computationally capable and powerful. But RPA is not cybernetics, and neither is AI. In a futuristic Terminator world, maybe. Not today.

AI as a Service is more expensive than RPA and the cost never ends.

When choosing AI as a service, you pay a monthly or annual subscription fee. This cost continues for the life of the service. RPA is much more flexible, adaptable, and requires far lower maintenance compared to even a few years ago. RPA has adapted to meet the changing demands in healthcare and the changing platforms used to practice healthcare (Citrix, AWS, etc). It’s a tried and true technology. We agree that there is a place for AI in the future, yet today’s customers considering an automation solution should be mindful of how much they’re paying and what they’re receiving. RPA solutions are often live within days or weeks. Alleged AI solutions are months, quarters, or years in development before you start to see any results.

Why Boston Software Systems?

Make sure that you find a company where you share the same goals,
understand the process, and adopt the right technology to address healthcare challenges. There’s a lot of potential for AI in healthcare, and we’re excited to see the progress in a few years. But, if you’re looking to make improvements and reduce costs today, RPA delivers the most value.

Boston Software Systems was reviewed in the 2021 “Best of KLAS,” with a solid ranking of 90.8, based on customer feedback. Access the @KLASresearch spotlight report on Boston Software Systems. See how we score against the competition.

How Automation Helps Minimize Workflow Challenges During the COVID-19 Vaccine Rollout

As hospitals and health systems ramp up COVID-19 inoculations, the challenges surrounding them are complex. At Boston Software Systems, we are simplifying the vaccine rollout process for our client hospitals, health systems, and technology partners by automating many of the tasks associated with the vaccine rollout. These are the most frequent automations we are working with clients to implement:

Scheduling and Registration

Organizations are overwhelmed with the sheer number of vaccinations to schedule on a daily basis. Many are staffing FTEs and volunteers to manage the influx of appointments. This requires training and onboarding time, both of which translate into hours and affect multiple downstream processes. Having a digital workforce streamlines the end-to-end process, by uncovering patient groups, verifying, registering, and scheduling appointments, reporting lot numbers of vaccines registered and queueing up second dose follow-ups. RPA can even create an encounter for the second dose at a specified date and time. Hours of manual data manipulation, copy/paste/input are eliminated, freeing up the human staff. An RPA automation can run 24/7, with faster speed, greater accuracy, and no interference with daily workflows.

Regulatory Reporting

Hospitals and health systems have multiple entities for reporting. The Vaccine Adverse Event Reporting System (VAERS) and The Vaccine Administration Management System (VAMS) both support planning and execution for temporary, mobile, or satellite COVID-19 vaccination clinics. Variance in reporting metrics alone are overwhelming providers, clinics, and hospital systems. With logistics of the rollout largely left up to each state to navigate, there are workflow constraints and time inefficiencies that can be better managed with automation. We can work with any web portal, website, or application, meeting reporting needs with 100% accuracy and without the need to interrupt human staff.

Reimbursement Efficiency

During the vaccine rollout there are additional issues to keep in mind, like the CARES Act for uninsured patients. Manual processes are difficult to maintain, but automation can step in and review claims to quickly see if coding requirements are met, and resolve small edits when necessary, eliminating delays in getting “dollars in the door.” The issue with AI is the barrier to entry, long implementation time, and the cost to manage the project, limiting the return on such a project.

Supply Chain Management

The efficiency of a supply chain depends on the ability of people to manage and forecast inventory needs. But supply and demand planning right now is overwhelming, with PPE, vaccines, and normal supplies. Manual examination of complex records involves multiple vendors and internal teams. It’s a tedious, error-prone process that is empowered with the use of automation. Easily connect the siloed reporting already in place and reduce the friction across multiple teams. Create a digital infrastructure that ensures accuracy and efficiency and removes the human oversight burden. RPA can help with supply and demand planning, purchase orders, freight management, inventory control, price comparison, and invoice management.

Why Boston Software Systems?

At Boston Software Systems, our exclusive focus is healthcare, and our project managers are experienced healthcare leaders. Let’s spend 30 minutes to uncover what can go live in < 30 days. We are shifting priorities so that organizations can quickly pivot to challenges to meet increased demand. With an overall KLAS vendor score of 90.8, we are a company dedicated to fast implementation timeframes, and excellent customer service.

Boston Software Systems Latest Release, BWS20, Debuts in the Amazon Web Services (AWS) Cloud

An increasing number of businesses are moving to the cloud, including businesses looking to take advantage of Robotic Process Automation (RPA). Boston Software Systems, the global leader in healthcare-specific RPA solutions, announced this week that its latest product offering, Boston WorkStation 20 (BWS20), is now available in the Amazon Web Services (AWS) Marketplace.

The AWS Marketplace is a digital catalog customers can use to find, buy, deploy, and manage third-party software, data, and services that customers need to build solutions and run their businesses. RPA in the cloud allows you to move your organization to solutions and services faster. Our hospitals and health systems can now integrate the end-to-end Boston Software Systems platform with Amazon’s enterprise-ready cloud infrastructure.

Features of Boston WorkStation 20 on the AWS Marketplace

BWS20 makes it faster and easier than ever for users to significantly increase the speed and scale of RPA initiatives, providing a digital workforce for EHR/EMR data migrations, revenue cycle management initiatives, and workflow efficiencies. These digital “bots” work 24/7, completing tasks and automating legacy system-based processes, driving digital transformation without an extensive lift-and-shift or rip-and-replace effort. Features include:

  • New Integrated Development Environment (IDE)
  • Content Object-Based Approach for Building Automations
  • Build from Workflow Recording or Screen Capture

With the onset of COVID-19 we’ve witnessed an uptick in RPA initiatives. The association between Boston Software Systems and AWS enables organizations to deploy and scale automation with agility and confidence.

“Being in the AWS Marketplace will place our clients in the driver’s seat, allowing them to scale up their digital transformation efforts, and immediately start using the software, bringing maximum value to their organizations,” stated Matt Hawkins, EVP of Healthcare Strategy.

  • BWS20 is designed for enterprise workloads and runs on AWS.
  • BWS20 provides security integration for AWS environments.
  • BWS20 enables management for your cloud environment.

Boston Software Systems’ recent recognition as an emerging healthcare services company in the KLAS 2020 Research Spotlight is based on direct feedback from our valued customers, who stated our top strengths include:

  • A solid, stable platform and a product that works as promoted.
  • Strong project management skills and strong client partnerships.
  • Valuable insights, with a clear focus on ROI.

In fact, 100% of clients stated they would purchase again, solidifying our 30 years of client-driven experience with a singular focus on healthcare.

Why Boston Software Systems?

Boston Software Systems is committed to providing additional options and avenues for our customers to access and use RPA technology in the most efficient ways, establishing an RPA Center of Excellence (CoE) for optimization and scalability.

For additional information, visit: https://amzn.to/3bTQsDj

Now it’s easier and faster to get started with an RPA project. If we can answer any questions, or provide a fast walk-through of the product, let’s chat for 30 minutes. We’ll let you know what can be live in < 30 days.

RPA is a Key Component of Healthcare’s Digital Transformation

The RPA software market will total $2.9 billion in 2021, according to Forrester. RPA is a hot topic this year, accentuated by the ramifications of COVID-19. Hospitals and health systems are looking for automation tools that can be deployed quickly and easily as part of their digital strategy, without interruption to the larger IT infrastructure. RPA reduces costs, supports workers, and helps teams build greater resilience in an ever-challenging IT landscape.

It’s important to focus on the right projects in order to see the greatest reward from RPA efforts. Whether it’s copying and pasting text, pointing and clicking, or saving changes in one program and importing them into another, look for processes that have repetitive tasks and may require multiple steps. According to Deloitte’s study on digital impact, digital maturity is measured in business benefit. Transformation efforts fail to deliver when organizations struggle to translate the execution of digital programs into tangible results for the organization. It is important to identify the right processes to automate, in order to achieve digital maturity and a fast ROI. Pairing a human workforce with a digital workforce helps you streamline tasks and processes, providing an early win and establishing a good foundation for future digital growth (i.e. digital maturity).

Identify the low-hanging fruit.

It’s important to have leadership support behind any digital initiative. The role of the digital transformation team in most hospitals and health systems is not to build a technology offering from the ground up, but rather to build a strategy that works for digital health. This begins by identifying the right projects, the anticipated changes, and the time requirements necessary to implement a digital vision. To identify the low-hanging fruit, select a process that is repetitive and rules-based. Make sure the process is well defined and that you understand the workflows. As Brad Cox, Director of Patient Accounting at Northwestern Medicine stated, “We understood our lowest-value tasks. We started in an area that we knew would show a significant ROI right out of the gate, and we used those initial automations as our ‘cash cow,’ to be able to invest in additional automations after demonstrating their value.”

Build a strong foundation for success.

Once projects have been identified for greatest impact, start with one area and expand from there. At Boston Software Systems, we guide healthcare organizations on the best areas to apply RPA initiatives for the highest-value and greatest impact. We usually begin by making single tasks run smoother in one area. Once the benefits are realized, it’s easy to see the potential for additional automation projects in other areas or departments. A lot of people begin with the back-end processes in healthcare finance, claims management, payment processing, and denial management. As Brad Cox noted, “The coolest project may not be the best project or provide the greatest return. Initially, everyone saw RPA as a distraction. Now that we have the foundation, and we’ve seen the positive impact on our investments, we have a backlog of automations our team wants to put in place. They needed to see the value first.” A strong foundation for success depends on the right partner. We understand the obstacles as well as the rewards, and will help you build the right RPA strategy for long-term success.

Fulfill your customers’ expectations.

Fulfilling the objectives of your clients and managing their expectations is the first rule of success. The immediate goal should be to ensure automation is flexible enough to adapt to the needs of the end user, making their job less stressful in today’s challenging healthcare environment. Rapid change is not about implementing a new technology and expecting it to deliver on its own. It’s about listening to the needs of the user, and recognizing that until you meet their expectations, any digital strategy is incomplete. With all the COVID-induced changes over the past nine months, it’s been even more important to align to the needs of a distributed workforce, establish trust, and solicit buy-in at every opportunity. This not only ensures usability, it creates long-term sustainability and organizational success.

This is our trademark at Boston Software Systems. KLAS Research uncovered that 100% of clients interviewed stated they would purchase from Boston Software Systems again. Expectations were exceeded and long-term relationships established.

Why Boston Software Systems?

A digital strategy begins with the right team. We have 30 years of healthcare-specific experience. Give us a call. We won’t take up much of your time. With most of our automations up and running in < 60 days, savings are right around the corner.

Robotic Process Automation Helps with COVID-19 Vaccine Distribution, Tracking, and Reporting in 2021

COVID-19 vaccines have begun arriving at hospitals and health systems across the U.S. this January, beginning an initial milestone in the fight against a pandemic that has killed millions of people and brought the healthcare system to its knees. While the availability of vaccines is a major milestone, distribution and administration has been a logistical nightmare. Let’s look at a few of the many ways Robotic Process Automation (RPA) has helped with the pandemic, and how it can simplify the vaccine reporting process moving forward.

Lab Orders and Result Reporting

Early on during the pandemic, we realized that RPA could be used to quickly adapt to changing conditions and ease financial stressors for hospitals, health systems, and provider organizations. Boston Software Systems’ RPA solution, Boston WorkStation, allowed providers to ramp up order processing and result reporting by creating a digital workforce that could step in quickly to transmit and process lab results, bed counts, and case counts, sending reports to state and regulatory agencies on a daily basis. These automations were implemented in less than one week, alleviating a manual administrative burden on an already overwhelmed healthcare system.

Telehealth Connectivity

Reducing wait times at COVID-19 telehealth sites was another quick win for RPA. “One of the challenges with our manual process was integrating data from external systems back to our internal system,” said Billy Burns, Senior Solutions and Strategy Officer at Telescope Health. The organization was focused on eliminating the manual, error-prone process of manual data entry, and reducing the time it took to process new patients in the LabCorp and Quest systems. By incorporating automation, the system could easily check to see if the patient was registered in any of the multiple data silos and if not, create a new patient record in the process. This enabled results to be reported more effectively and efficiently to regulatory agencies as well as patients, without the need for a manual process. This eliminated the need for an additional 5 FTEs and three shifts, just to process lab orders and results on a daily basis.

Vaccine Distribution and Reporting

When vaccines arrive at the point of care, there are multiple rules to follow. The temperatures at which the vaccines must be stored, as well as tracking databases to log who has received the vaccine, what reports are generated, and when the next dosage is required. It’s difficult to pull from other areas in the hospital when there are so many pressing issues. This work can be easily offloaded to automation. RPA tools provide a “digital workforce” to busy operations. In the initial process of distribution to certain patient populations, RPA can sort through databases, combing through records and creating distribution lists for busy health systems. During the vaccine process, RPA can be used to monitor vaccine recipients for side effects, detail reporting, and create specific reporting of data to government agencies. Between the first and second dose, an exact timeframe needs to be followed, which allows automation to send follow-up correspondence to patients to ensure they continue with the necessary regimen. And afterwards, reporting to state and federal agencies, billing, claims, and reimbursement strategies can be used to further ensure financial health, and continued “dollars in the door.”

The volume of coordination that is required between multiple government, local, and state agencies, makes the situation uniquely different from other nationally distributed vaccinations, like the flu vaccine. By removing repetitive, manual data entry from the process, and streamlining reporting needs, hospitals and providers can set themselves up for success, ensuring the process is accurate and patient care is improved.

Why Boston Software Systems?

Automation adds a layer of accuracy, efficiency, and operational excellence, making it easier to get work done. Let’s chat. We’re happy to share our success stories with you. With most solutions implemented in < 30 days, savings in time and efficiency are right around the corner!

Revenue Cycle Challenges: Make Automation a Key Ally in 2021

2020 highlighted existing administrative hurdles and operational speed bumps across the healthcare industry. Normal challenges in the revenue cycle, like prior authorizations, claims processing, posting, and account adjudication, were magnified by reduced staffing, remote teams, and gaps in productivity. Many smaller practices and rural hospitals were not able to keep up with the demands of “dollars in the door” while struggling to meet the urgent needs of patients during the COVID-19 pandemic.

In a recent survey conducted by KLAS and the Center for Connected Medicine, top health system leaders agreed that revenue cycle management is the area with the greatest need for innovation and disruption. Predictive analytics, AI, bots, and automation were cited as the most-needed technologies to improve revenue cycle management, at a time when efficiency and effectiveness are two of the main topics in most boardrooms. Just completing revenue cycle claims status checks presents a workflow nightmare for most healthcare finance teams. Billing systems and applications are inefficient and too often rely on manual processes, like staff checking claim statuses via payor portals instead of waiting for delayed interfaced responses to maintain performance metrics. The beauty of intelligent automation is it takes the drudgery out of the manual process and allows people to get back to the value-added work they need to accomplish.

“We have reduced our work by 66%. We doubled in size, with twice as many providers, yet we are working a third of the volume we had before adding automation,” stated Brad Cox, Director of Patient Accounting at Northwestern Medicine. The beauty in applying automation to the revenue cycle is that it supports the needs of teams and departments without disrupting the larger system infrastructure. By understanding where the gaps are, and where the greatest need for human capital is being spent, it’s easy to determine the areas of greatest return.

The key to long-term viability is measuring the correct value proposition to ensure success. Don’t try to boil the ocean. It won’t take long to prove the value as ROI is achieved within six months for most projects. After seeing the results, you will quickly want to apply RPA to additional areas across the revenue cycle.

Matt Hawkins, Executive Vice President of Healthcare Strategy at Boston Software Systems, recently asked Brad Cox, Director of Patient Accounting at Northwestern Medicine, “What would you say to someone who doesn’t see RPA’s value?”

Brad replied, “I look at everything from an economic perspective. We have a limited amount of time in a day. What automation has allowed me and my team to do, is to use minimum mental space to think about rudimentary processes. If we don’t get claims out of the door, we don’t get paid. My managers spent 50% of their time just making sure the payors received the claims. Now, we are probably 5% claims status-ing on the back-end. We now spend 95% of our time on the areas that require our attention. We can review our appeals, review our denials, build better relationships with our payors, because we have the time to focus on high-value tasks.”

Why Boston Software Systems?

An RPA partner should promote consistency, workflow improvement, and savings. Automation can be a key ally to revenue cycle departments, empowering people to perform at their highest capacity, while eliminating repetitive, time-consuming, and error-laden tasks. Automation adds a layer of accuracy, efficiency, and operational excellence, making it easier to get work done. With a proven track record, most deployments are up and running in < 60 days, making this a winner in terms of 2021 digital health projects.

Want to optimize your revenue cycle health? We’d love to have a conversation with you. Put the power of Boston WorkStation® to work for your organization. Our team of revenue cycle specialists are ready to assist you with your next project.

Key Technology Trends for 2021

As we approach 2021, it’s time to look back at the key trends in healthcare technology. The past year taught us a lot about what we could do with technology when put to the test. And we are certainly ready to put 2020 in our rear view. As hospitals and health systems look to improve their performance, productivity, and efficiency, innovation is key to unlocking post-crisis growth.

Creating a Digital Workforce

2020 fast-tracked the addition of RPA technology in healthcare. The adoption of automation technology has helped hospitals and health systems ease the ever-changing requirements of COVID-19 reporting, fast-tracked lab orders and critical results, and improved claims status queues. As Brad Cox, Director of Patient Accounting at Northwestern Medicine stated, “If we don’t get claims out of the door, we don’t get paid. My managers spent 50% of their time just making sure the payers received the claims. Now, we are probably 5% claims status-ing on the back end. This means we can spend 95% of our time on other areas that require our attention.” In 2021, many organizations will continue to implement RPA initiatives, adding a “digital workforce” to their human teams, performing repetitive, human-driven processes at a fraction of the time and cost.

Maintaining Business Continuity

RPA has been an essential tool for hospitals and health systems to maintain business continuity during COVID-19. When telehealth visits were ramped up, RPA connected the silos between patient and provider, making it easier to complete intake forms, perform visits, and send information to multiple disparate downstream systems without the need for costly interfaces that required months to implement. When patient kiosks and portals were used for communication purposes, RPA sent the information effortlessly to multiple systems, eliminating manual data entry and time delays. As Billy Burns, Senior Strategy Officer at Telescope Health stated, “One of the challenges with our manual process has been integrating data from external systems back to our internal system. The original process resulted in a high error rate that caused additional manual work for our integration team. After our implementation with Boston Software Systems, 85% of our data entry process is being done by automation.” We recognized the benefit of automation in 2020, and this technology will continue to drive business continuity in 2021.

Identifying At-Risk Patients

As we move forward with vaccines, it will become even more imperative to identify at-risk patients. Providers will need to follow CDC guidelines, which may include data that resides in multiple systems outside the EHR. A digital workforce can sort through volumes of hospital, provider, and payer data, sending communications to disparate systems 24-hours a day. This reduces the time to process patients, eliminates the need for clinicians to hunt for information, and quickly identifies those patients at greatest risk. This will create a smoother process for vaccine distribution and reporting to state and federal governments. RPA has allowed labs and health systems to better manage data within and across their digital infrastructure. It is non-intrusive and does not disrupt existing systems. As such, it will continue to be the perfect ally for the challenges of 2021.

Enabling the Internet of Medical Things

Tech innovations will make it easier for employees to continue working off-site in 2021. Productivity dashboards will become more prevalent, so that managers can stay informed of gaps in time and efficiency, without experiencing profound slumps in revenue. When on-site, employees will be supported through an increased focus on personal safety. The Internet of Medical Things (IoMT) will connect devices, software applications, and health services, changing the way we deliver and monitor care, playing a central role in preventing chronic illnesses — and advancing future health. This “preventative” technology will encourage employees to monitor daily wellness and activity, providing a more proactive vs. reactive picture of health.

Why Boston Software Systems?

COVID-19 has accelerated the adoption of digital technologies. We’ve witnessed a historic deployment of services and solutions to improve productivity and reduce costs. These operating models will continue to solve healthcare challenges in 2021, building resilience in a post-pandemic world. At Boston Software Systems we optimize resources, accelerate performance, and empower people, to improve both short and long-term business objectives.

When you’re ready to talk, we’re available. With most deployments live in < 60 days, savings are right around the corner: 866-653-5105. We’re also available to connect via Twitter, @bossoft.

Increasing Health Equity by Improving Data Collection and Reporting in Healthcare

It’s the 10th anniversary of National Health IT (NHIT) Week and this year’s topic is #HealthEquity. Health equity is best described as giving people what they need to achieve their best health outcomes.

Unfortunately, much of the data we use to improve patient outcomes in areas like population health, mental health, and chronic disease management, is locked in disparate systems that don’t inherently work well together.

EHRs have great reporting potential, but often require dedicated teams to capture and compile data in a meaningful way that’s actually useful for improvement initiatives. It was no surprise that when Deloitte Health initiated a Twitter poll this week asking the question, “Which technology could have the biggest impact on health equity?” The huge majority of respondents chose data analysis and insights.

Patient Identification and Safety
How do we enable greater transparency of information across systems? Automation provides a path that is technically accommodating, enabling users to quickly access and compare information from multiple sources including patient, provider, payer, government, and public health agencies. With the ability to comprehensively gather and compare data in multiple systems, we can find deeper insights to provide a more complete health picture. This allows hospitals and providers to develop strategies, target criteria, and better monitor patient outcomes.

Because the distribution of health risks changes over time, the objective is to continuously identify and report on factors that can lead to prevention.

The result is fewer delays and better attainment of population health and safety goals across all groups, improving outcomes and advancing health equity.

Optimizing Telehealth Services
While telehealth technology is not new, adoption has significantly increased since the start of the pandemic. According to CMS Administrator Seema Verma, more than 9 million Medicare beneficiaries used telehealth during the early stages of COVID-19.

Telehealth affords us with an opportunity to expand the use of patient-reported outcomes, a clear and strategic imperative for healthcare quality, while reducing the risk of disease spread.

Telehealth meets patients “where they are,” closing some of the gaps in health equity for seniors, chronically ill patients, and those in need of mental health services. By automating many of the processes involved in telehealth, such as data collection, lab result reporting, and data analysis, automation helps #bridgethegaps between systems, making it easier to focus on advancing patient care.

A Better Record For Better Equity
Many healthcare organizations are frustrated with the lack of integration in their population health applications because they still require a lot of manual work. Automation is an ally to reduce that burden, bridge the gaps, and provide a more complete picture of patient health.

By inserting automation tools at any point in the process, we can improve the quality and consistency of data, provide greater insights, and work on bettering the health of patients. With more complete and actionable records, organizations can easily identify areas for improvement, making health equity a priority vs. an afterthought.

Our clients and partners utilize Boston WorkStation’s automation technology to bridge the gaps left by traditional applications, reducing the time spent in manual data collection, and providing greater insights about the total health picture. This improves health equity initiatives and patient outcomes.

Why Boston Software Systems?

Boston Software Systems understands that people drive the processes in caring for thousands of patients every day.

To find out more about how your organization can strengthen data collection and reporting efforts with automation, give us a call. We won’t take up much of your time and can start the process quickly: 866-653-5105. We’re also available to connect via Twitter, @bossoft.

Did We Revamp Digital Health Collaboration During COVID-19?

Technology has unrealized potential to elicit powerful changes in healthcare. Breaking down barriers and coming together as a community benefits everyone, since we’re stronger as a group than we are as individuals.

Was COVID-19 the “shot in the arm” we needed as a community, to work together toward the advancement of digital health?

Collectively, as well as personally, it’s been rewarding to see the shared collaboration throughout our industry, as a result of the pandemic. A few of the stories include: Cerner Corporation offered select U.S. health systems and academic research centers complimentary access to critical de-identified COVID-19 patient data to help fight the pandemic. HIE Networks, a Florida health information exchange (HIE), deployed a new system that allowed health systems to access patient records throughout the state of Florida. Epic shared travel screening documentation and infection status information with both Epic and non-Epic organizations through Epic’s interoperability network. Allscripts set up “virtual triage” with CDC-defined screening measures, to address immediate concerns regarding identification and screening for COVID-19. And at Boston Software Systems, we made our productivity dashboard free for the first year to healthcare departments looking to manage work-from-home expectations, set clear and concise goals, and display results in a meaningful way.

Much of our “group” potential lies in the ability to share actionable information across system silos, but also to shift the focus for physicians and clinicians, by adding tools like automation as an ally, releasing the grip of manual processes that weigh people down.

It can be as simple as completing repetitive, easily replicated tasks without the need for additional effort. The goal is to reduce burnout and increase the quality of patient care. Another post-COVID-19 goal may be as simple as building out basic reporting information so that we can compare patient data across multiple systems without risking patient safety. Sounds simple, right?

All of these things influence how we will respond to future pandemics in a timely manner, connecting disparate data sources, and providing optimal patient care. There is always a steep learning curve in our response to a public health emergency, particularly when it involves a new disease. It will take continued collaboration on the part of vendors, working together, to ensure that we meet our own high standards and are able to respond, recover, and reopen in the most responsible way.

Why Boston Software Systems?

Boston Software Systems understands that people drive the processes in caring for thousands of patients every day.

If we can help to optimize the processes of data management so that your people can concentrate on higher priority tasks, give us a call. We won’t take up much of your time and we can get the process started quickly: 866-653-5105. We’re also available to connect via Twitter, @bossoft.