Increasing Health Equity by Improving Data Collection and Reporting in Healthcare

It’s the 10th anniversary of National Health IT (NHIT) Week and this year’s topic is #HealthEquity. Health equity is best described as giving people what they need to achieve their best health outcomes.

Unfortunately, much of the data we use to improve patient outcomes in areas like population health, mental health, and chronic disease management, is locked in disparate systems that don’t inherently work well together.

EHRs have great reporting potential, but often require dedicated teams to capture and compile data in a meaningful way that’s actually useful for improvement initiatives. It was no surprise that when Deloitte Health initiated a Twitter poll this week asking the question, “Which technology could have the biggest impact on health equity?” The huge majority of respondents chose data analysis and insights.

Patient Identification and Safety
How do we enable greater transparency of information across systems? Automation provides a path that is technically accommodating, enabling users to quickly access and compare information from multiple sources including patient, provider, payer, government, and public health agencies. With the ability to comprehensively gather and compare data in multiple systems, we can find deeper insights to provide a more complete health picture. This allows hospitals and providers to develop strategies, target criteria, and better monitor patient outcomes.

Because the distribution of health risks changes over time, the objective is to continuously identify and report on factors that can lead to prevention.

The result is fewer delays and better attainment of population health and safety goals across all groups, improving outcomes and advancing health equity.

Optimizing Telehealth Services
While telehealth technology is not new, adoption has significantly increased since the start of the pandemic. According to CMS Administrator Seema Verma, more than 9 million Medicare beneficiaries used telehealth during the early stages of COVID-19.

Telehealth affords us with an opportunity to expand the use of patient-reported outcomes, a clear and strategic imperative for healthcare quality, while reducing the risk of disease spread.

Telehealth meets patients “where they are,” closing some of the gaps in health equity for seniors, chronically ill patients, and those in need of mental health services. By automating many of the processes involved in telehealth, such as data collection, lab result reporting, and data analysis, automation helps #bridgethegaps between systems, making it easier to focus on advancing patient care.

A Better Record For Better Equity
Many healthcare organizations are frustrated with the lack of integration in their population health applications because they still require a lot of manual work. Automation is an ally to reduce that burden, bridge the gaps, and provide a more complete picture of patient health.

By inserting automation tools at any point in the process, we can improve the quality and consistency of data, provide greater insights, and work on bettering the health of patients. With more complete and actionable records, organizations can easily identify areas for improvement, making health equity a priority vs. an afterthought.

Our clients and partners utilize Boston WorkStation’s automation technology to bridge the gaps left by traditional applications, reducing the time spent in manual data collection, and providing greater insights about the total health picture. This improves health equity initiatives and patient outcomes.

Why Boston Software Systems?

Boston Software Systems understands that people drive the processes in caring for thousands of patients every day.

To find out more about how your organization can strengthen data collection and reporting efforts with automation, give us a call. We won’t take up much of your time and can start the process quickly: 866-653-5105. We’re also available to connect via Twitter, @bossoft.

Did We Revamp Digital Health Collaboration During COVID-19?

Technology has unrealized potential to elicit powerful changes in healthcare. Breaking down barriers and coming together as a community benefits everyone, since we’re stronger as a group than we are as individuals.

Was COVID-19 the “shot in the arm” we needed as a community, to work together toward the advancement of digital health?

Collectively, as well as personally, it’s been rewarding to see the shared collaboration throughout our industry, as a result of the pandemic. A few of the stories include: Cerner Corporation offered select U.S. health systems and academic research centers complimentary access to critical de-identified COVID-19 patient data to help fight the pandemic. HIE Networks, a Florida health information exchange (HIE), deployed a new system that allowed health systems to access patient records throughout the state of Florida. Epic shared travel screening documentation and infection status information with both Epic and non-Epic organizations through Epic’s interoperability network. Allscripts set up “virtual triage” with CDC-defined screening measures, to address immediate concerns regarding identification and screening for COVID-19. And at Boston Software Systems, we made our productivity dashboard free for the first year to healthcare departments looking to manage work-from-home expectations, set clear and concise goals, and display results in a meaningful way.

Much of our “group” potential lies in the ability to share actionable information across system silos, but also to shift the focus for physicians and clinicians, by adding tools like automation as an ally, releasing the grip of manual processes that weigh people down.

It can be as simple as completing repetitive, easily replicated tasks without the need for additional effort. The goal is to reduce burnout and increase the quality of patient care. Another post-COVID-19 goal may be as simple as building out basic reporting information so that we can compare patient data across multiple systems without risking patient safety. Sounds simple, right?

All of these things influence how we will respond to future pandemics in a timely manner, connecting disparate data sources, and providing optimal patient care. There is always a steep learning curve in our response to a public health emergency, particularly when it involves a new disease. It will take continued collaboration on the part of vendors, working together, to ensure that we meet our own high standards and are able to respond, recover, and reopen in the most responsible way.

Why Boston Software Systems?

Boston Software Systems understands that people drive the processes in caring for thousands of patients every day.

If we can help to optimize the processes of data management so that your people can concentrate on higher priority tasks, give us a call. We won’t take up much of your time and we can get the process started quickly: 866-653-5105. We’re also available to connect via Twitter, @bossoft.

How Automation Improves Healthcare

Since the pandemic began, we’ve witnessed ways in which Robotic Process Automation (RPA) reduces gaps, increases organizational productivity, and streamlines operations. These are the driving reasons why many hospitals and health systems are embracing the benefits of RPA, and prioritizing it as a key aspect of their digital transformation. Here are a few areas to begin an RPA project, with a proven ROI:

Healthcare Revenue Cycle

Revenue cycle is a top area of focus for healthcare. According to a Deloitte study, managing receivables to maximize revenue and working to leverage and access debt are top financial initiatives plaguing many healthcare CFOs. As you seek to build a stronger foundation, revenue cycle automation increases efficiency and reduces the “cost to collect.” Onboarding is fast, and a positive ROI is realized in most cases within the 12 months. Here are a few of the areas that save people time and resources:

  • Benefit and Eligibility Checks
  • Prior Authorization Management
  • Vendor Contract Management / Contractual Analysis
  • Collections / Payment Processing / Write-offs / Adjustments

Supply Chain and Materials Management

The COVID-19 pandemic exposed gaping holes in the US supply chain. Many of the processes in hospitals and healthcare organizations were being executed through older, under-performing IT systems, or running inconsistently within or between databases. Adding automation to this department ensures accuracy and allows staff to prioritize vendor relationships. A few of the areas to apply supply chain automation:

  • Charges to cost centers
  • Single and multi-facility inventory control
  • Routine and ad hoc reporting
  • Purchasing, logistics, and purchase order processing

Lab and Telehealth Processes

A major challenge has been the need for labs to handle considerably higher test volumes. This created strains at multiple points throughout the process, but especially in orders and results reporting. The projects below have proven to be the most impressive, allowing organizations to reduce bottlenecks and improve processes during this uncertain time:

  • Accelerate COVID-19 testing and remote site reporting
  • Automate test result reporting, bed, and case counts as required by CDC/HHS
  • Automate lab order entry, registrations, kiosk, and questionnaire data
  • Centralize data from multiple areas/units/facilities impacted by COVID-19

Partnerships and Technology Collaborations

Growing an organization’s ecosystem includes alliances with innovative companies, and we’re grateful to be connected with some of the best. We were recognized as an emerging technology vendor in a new KLAS 2020 Research Spotlight, a company that maintains strong client partnerships. Some of the reasons it makes sense to partner with us include:

  • Accelerated pace of digital transformation
  • Scale time, resources, and cost to deploy
  • Build market advantage with a proven solution
  • Collaborate on best practice guidelines for success

Why Boston Software Systems?

Boston Software Systems has been ensuring RPA projects remain on track since 1985. Bridge the gaps with a proven business model that maximizes effectiveness and reduces manual, tedious tasks across the healthcare ecosystem.

The global crisis has pushed healthcare to innovate like never before. We’re seeing hospitals and health systems add an RPA project to their digital stack, to cut costs, improve organizational performance, and speed time to value.

We’re ready with a fast ROI and a Q4 implementation. Give us a call: 866-653-5105

With most solutions implemented in < 30 days, savings are right around the corner.

KLAS Spotlights Boston Software Systems for Robotic Process Automation (RPA) Excellence

Recognized for Overall Customer Satisfaction and Fast Time to Value.

BOSTON, MASSACHUSETTS, USA, September 29, 2020 / — Boston Software Systems, a global leader in Robotic Process Automation (RPA) solutions for the Healthcare industry, announced its recognition as an emerging technology vendor in a new KLAS 2020 Research Spotlight. The report details the company’s top strengths as a solid, powerful platform, with strong project management skills, and a product that works as promoted, maintaining strong client partnerships and valuable insights, with a clear focus on ROI. Additionally:

  • 100% of respondents stated they would purchase Boston Software Systems Robotic Process Automation (RPA) solution again.
  • 70% of interviewed clients realized a positive ROI in the first 12 months of use.
  • 100% of clients have been able to reduce/repurpose staff, improve workflow efficiencies, and reduce manual processes.

A complimentary copy of the report is available here:

In the report, Mike Davis, an HCIT market research and analysis expert expanded on the growing importance of RPA in the healthcare industry:

“The ability to automate workflows to reduce labor costs while also improving process efficiencies is vital for surviving reductions in healthcare reimbursements. RPA solutions that can be easily and effectively integrated into patient access and RCM enterprise applications are likely to improve service margins. RPA solutions used to improve materials management and supply chain processes can drive down operating costs in those areas. Boston Software Systems has established a significant RPA client base that supports ongoing viability.”

All clients interviewed by KLAS stated that Boston Software Systems exceeded expectations, would recommend the product to peers, and would purchase the application again.

“Our RPA platform and expertise drives down cost, increases compliance, and delivers consistent improvements. Our fixed, multi-tiered, pricing project model puts our clients in the driver’s seat and empowers them to make decisions that will bring maximum value to their organization.” – Matt Hawkins, EVP Strategy

About KLAS Research

KLAS Research is a healthcare IT data and insights company providing the industry with accurate, honest, and impartial research on the software and services used by providers and payers worldwide. Working with thousands of healthcare professionals, KLAS collects insights on software, services, and medical equipment to deliver reports, trending data, and statistical overviews. KLAS data is accurate, honest, and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights they provide, visit:

About Boston Software Systems

Founded in 1985, Boston Software Systems has been the worldwide leader in Robotic Process Automation (RPA) solutions for the healthcare industry for the last 35 years. With unmatched experience and a US-based, world class services and support team, Boston Software Systems accelerates the performance of data, eliminates technical complexity, cuts cost, and improves workflow for the healthcare ecosystem.

For the latest news and insights from Boston Software Systems, visit:

Matt Hawkins, EVP Strategy
Boston Software Systems

Boston Software Systems Prioritizes Usability of RPA Tools with Latest Release: BWS20

Boston Software Systems, the leader in healthcare automation, is building upon their existing powerful and accurate platform for healthcare automation, with the BWS20 release, including the new Content Connection.

This release enhances usability with new features and tools and packages them in an updated User Interface (UI), making automations easier to build and maintain across a wider variety of skillsets. This release is 100% backward compatible, allowing users to continue running their automations without any adjustments.

Content Connection in BWS20 is application agnostic, allowing the same tools and automations to easily function across workflows requiring interactions with multiple applications and windows.

“We couldn’t be more excited for the release of BWS20. We believe it is truly a game changer for our clients. Allowing for automation code sharing, faster development of automations that run more efficiently, and creation of data that can be leveraged in our productivity dashboard.” – Matt Hawkins, EVP Strategy

New User Interface (UI) and Design Engine

The new UI provides a clean and simple approach to automation without losing any of the advanced power and functionality.

  • Build from recording
  • Easy to use UI
  • Drag and drop functionality

Object Model Automations

Our new content based approach along with greater text readability has overcome past challenges to make automation easy and faster to implement in any environment leveraged upon across projects. Updates can easily be applied across all automations through the database management, making things easier and faster for end users.

  • Faster, easier build of automations
  • A database of objects for added flexibility
  • A once and done automation that can be applied across all automations

New Tools That Make Building Automations Easier

Less training and quicker build mean your teams get automations running faster and easier than ever before.

  • New mouse and keyboard devices that make keystrokes, mouse clicks, scrolling, and clicking easy to automate
  • Compare utility tools for faster troubleshooting and updating
  • Code snippets that allow you to easily create common functions

Greater Text Readability

Reliably automating virtual desktop environments has been a tough nut to crack in automation. BWS20 improves fonts, and fuzzy numbers.

  • Faster processing
  • Quicker build
  • Better interaction with more font types and applications

With many moving parts in the healthcare industry, there are enough challenges faced in becoming more streamlined and efficient. We listened to our users, and came up with a better, faster, and more efficient way to build automations, with BWS20. Scalable, repeatable, and more manageable.

Recent Quotes after Using BWS20:

“The keyboard and mouse and rectangle and drawing utilities are wonderful – I love them.”

“The content objects make a HUGE difference in our ability to automate Citrix published apps.”

It’s easier and faster than ever to get started with RPA. Ready to improve your operational performance with BWS20?

Contact Boston Software Systems at 866-653-5105 or visit us at:

Matt Hawkins, EVP Strategy
Boston Software Systems

RPA Solves Problems, But It Requires People Skills to “Plug it In”

RPA has proven its value as a strong technology to support an enterprise’s strategic goals. But getting it right has its challenges. A successful implementation begins by finding the right processes to automate. Like many technology investments, success depends on having the right people onboard, who can help you push past the obstacles when they pop up. Our VP of Technical Services, Thom C. Blackwell, states:

“RPA solves problems. It is fundamentally an exercise in troubleshooting. That’s how you identify the projects to engage in, and the best way to successfully deliver them. Yet, to be good at troubleshooting, you have to listen and learn from people.”

It’s not enough to have a technology application that is governed by rules, business logic, and structured inputs. It requires people who understand the value of RPA, in order to “plug it in.” That’s why it’s important to have a company whose main focus is healthcare, and whose project management team understands healthcare workflows.

Automation is Not Just a Technology Problem

The main objective for healthcare-specific RPA is to automate the mind-numbing tedious tasks that can be better managed by machines, saving time and money. As Thom goes on to say,

“RPA is obvious, but it requires an ability to think outside of the box. The obvious solution to a labor intensive workflow is to replicate the process with a “bot.” But a successful RPA project depends upon more than “replacing a process.” It requires creative thinking to discover what the workflow should be, then aligning the solution to that workflow.”

Automation is not just a technology problem. In a haste to automate, departments may procure a solution that solves one pain point. But, that approach can increase costs by duplication of time or efforts. The best automation solutions depend on listening, learning, then automating the tasks with the greatest potential, in order to obtain the greatest value.

A Highly-Specific Fix for a Specific Problem

Manual processes work. The problem is they are manual. By using RPA to automate manual, repetitive tasks, it frees up your staff to focus on more meaningful work that requires decision-making and a more strategic approach.

A highly-specific fix to a specific problem requires listening, then applying the knowledge to an issue, that’s how problems are solved. That’s why our people make the difference at Boston Software Systems. Project managers come from a healthcare background, so they know the best way to implement an RPA project for success.

“Outstanding. It is a pleasure working with such a professional, capable and willing organization. Our success is in large part due to your approach and willingness to go that extra mile. A rare thing these days. Your reputation is well deserved.”
– Adrian O’Neill, Data Migration Technical Lead, Clinical Solutions / ieMR Program, Sunshine Coast Hospital and Health Service

All companies want to invest in the betterment of their organization, which includes their workforce. Yet, in order to design an effective RPA solution, you must first listen and learn. People are always your greatest asset and your best investment. Organizations all over the world are using Robotic Process Automation (RPA) from Boston Software Systems in thousands of applications, at hundreds of hospitals and technology partner solutions, every day. Let’s have a conversation, so we can better understand your pain points and help you begin your first project, the one with the greatest value to your organization.

With over 95% of our healthcare automation projects being completed in under 30 days, savings are right around the corner.

Why Boston Software Systems?

Boston Software Systems has been ensuring RPA projects remain on track since 1985. Bridge the gaps with a proven business model that maximizes effectiveness and reduces manual, tedious tasks across the healthcare ecosystem.

For more information on how we can help your organization navigate the healthcare automation landscape, contact us at: 866-653-5105 or visit us at

The Benefits of Applying Automation to Population Health Goals

The COVID-19 global pandemic highlighted the need for a population health approach to identify and implement strategies in healthcare. In doing this, we quickly realized our inability to input, organize, and share data across and between information silos. Without a more complete “view,” our ability to measure is inaccurate, failing to meet the goals of population health initiatives. Ultimately, healthcare organizations are looking for a combination of speed and scale so that they can uncover insights, manage disease states, and diagnose patients in real-time, without a heavy technology lift.

Mental health and chronic disease management data is a “huge pool” of information that “lives” in multiple systems. Clinicians don’t know if the data is useful without first organizing the data elements and setting standards for how they relate to one another. EHR systems have great reporting capabilities, but that’s after you’ve added all of the data elements, which delays the process in most situations. We’ve witnessed the increased need to synthesize all health and social data, for a more complete picture of health. Automation provides a cost-effective solution. It is technically accommodating, and enables users to quickly access and act on the complete information from multiple sources; patient, provider, payer and government agencies.

How Does Automation Work?

Automation searches within and across systems and applications. It works behind the scenes, as a “digital workforce” to empower, not encumber the work of people. The use of automation replaces many manual tasks and offloads these tedious processes to “bots.” Logging in just as a user would, the “bots” accurately, quickly, and comprehensively gather, organize, and compare data in multiple systems, presenting a complete picture, so you can develop strategies, target patient types, and monitor outcomes. Because the distribution of health risks changes over time, the objective is to continuously identify factors that can exacerbate illness or the need for prevention. The result is fewer delays and better attainment of population health goals. The following are ways to maximize the use of automation technology:

Data Extraction: Automation tools can expeditiously locate, identify, organize, and extract precise details involving open or discrete data from single or multiple sources and distribute it as needed for population health goals. Data from payers, notes, research, and government agencies can be accessed and presented in the preferred system, pinpointing gaps and increasing outreach capabilities.

Risk Management: Automation can systematically manipulate and process the most advanced risk management formulas with uniform accuracy, improving data performance and minimizing organizational security risks.

Ad Hoc Reporting: In ad hoc reporting situations, automation can accurately and quickly pull together the right information from the right system, avoiding time-consuming manual inquiries which may bog down staff and cause delays.

The goal of population health is the systematic and transparent delivery of services to a designated patient population or group. By inserting automation tools at any point in the process, you improve the quality and consistency of data, reduce the cost to connect, and free up people for higher functioning tasks. This makes healthcare care strategies faster, more efficient, and improves the productivity of administrative and clinical staff.

We’ve been through the ups and downs of multiple challenges over 30 years and we continue to provide real-time solutions in healthcare that enable you to work smarter, not harder. Protect your bottom line revenue and increase your efficiency, even during these challenging times.

Why Boston Software Systems?

Boston Software Systems has been ensuring RPA projects remain on track since 1985. Bridge the gaps with a proven business model that maximizes effectiveness and reduces manual, tedious tasks across the healthcare ecosystem.

For more information on how we can help your organization navigate the healthcare automation landscape, contact us at: 866-653-5105 or visit us at We won’t take up much of your time and we can get the process started quickly, in most cases, in < 30 days.

Making It Easier to Connect in Health IT

Connecting people, process, and workflow has always been a bit of a struggle for Health IT. OK, it’s been a big struggle. Over the years, we’ve made “limited” strides in terms of interoperability. It has not been fast, it has never been easy, and we continue to deal with the lack of connectivity on a daily basis. This has never been more apparent than recently, as we realized the inability to test our efficiencies at the scale that they’re being used today.

What we’ve learned over the last six months, is that connection matters. A month after a public health database failure caused the distortion of COVID-19 test results across the state of California, they began the implementation of a new reporting system, powered by OptumInsight Inc, which will replace the troubled California Reportable Disease Information Exchange, and is scheduled to be live in October. Just this week, the state of Florida cut ties with a large reporting lab, citing an issue of delays with result reporting. Rules and regulations have changed often, making it difficult to juggle tasks in an already overburdened system, many times with a remote staff trying to keep step with drastic shifts in demand. The role of digital connectivity has never been so critical as it is today. Automation holds great potential to improve the quality, as well as the process of patient care.

We need accurate, transparent, and efficient tools to meet challenges, ensure operational continuity, and support healthcare services. Healthcare is predicted to have a 36% automation potential, meaning that more than a third of healthcare tasks, especially front and back-office functions, could be automated. Robotic Process Automation (RPA) allows organizations to automate these tasks just like a human being was performing them, across applications and systems, yet with 100% accuracy. During a time when accuracy and delays bog down the health system, RPA closes some of the gaps. RPA improves connectivity issues, by collecting and aggregating the right information from the right system, and securely sending this information to state and federal reporting agencies.

The ROI for automation is clear:

A large outreach lab at the University of Massachusetts Medical Center streamlined their registration process. Previously, the process required staff to pass through several healthcare information system (HIS) modules to complete. Boston WorkStation enters codes into the laboratory module and automatically populates the abstracting module. This allowed them to save 35 seconds per registration. That didn’t seem like much until they calculated it over an average of 5,500 registrations per week and found the automated workflow saved nearly 60 hours or 1.5 FTEs each week.

Here’s a few projects that have proven to be the most impactful for our clients, allowing them to reduce inefficiencies, and maintain regulatory compliance:

  • Automate lab and remote site processes, specifically in telehealth
  • Automate required reporting as required by CDC, HHS, public health agencies
  • Centralize data from multiple areas/facilities impacted by COVID-19
  • Automate the purchase order (PO) process for supply chain and PPE
  • Process associated revenue cycle transactions, tasks, updates, and reports

Automation is not the panacea for everything in Health IT, but it is a key resource. Now more than ever, we need to double down on our efforts to support the people and services in healthcare. It allows us to elevate people from “human doings,” burdened by mind-numbing, repetitive tasks, to human beings, empowered by technology advancements. If we can help in expediting order entry, route results, gather data from disparate sources, or put together actionable reports, please give us a call. Our mission is to simplify tasks, so you can work smarter, not harder. Most solutions are implemented in < 30 days, with automated lab reporting live in < 14 days.

Why Boston Software Systems?

Boston Software Systems has been ensuring RPA projects remain on track since 1985. Bridge the gaps with a proven business model that maximizes effectiveness and reduces manual, tedious tasks across the healthcare ecosystem.

For more information on how we can help your organization navigate the healthcare automation landscape, contact us at: 866-653-5105 or visit us at

Bridging the Gaps Between Healthcare Effectiveness and Cost-Efficiency

We talk a lot about the gaps in healthcare: the inefficiencies between systems and silos, people, and processes, that make it more difficult than it should be to get things done. Never has healthcare efficiency been more important. The key to operating during these lean times is to pair technology solutions with a business model that maximizes effectiveness and reduces manual, tedious tasks. Adding automation as a solution allows hospitals and health systems to scale up “bots” rather than scale down employees. The following are ways in which automation is being used to #bridgethegaps and improve cost efficiencies:

EHR Data Migration

Don’t fall into the trap of manual data entry that may be suggested by your EHR vendor. The constant toggling back and forth between disparate systems only creates unnecessary chaos for clinicians and staff, not to mention the ongoing support fees of maintaining two systems. Bring over all of the data you need, and have it available in the new EHR, from day one. We’ve worked with every EHR system. Through our unique approach to migration we can bring over data that others simply can’t, such as appointments, patient histories, surgical preference cards, and more. Our Active Data Quality (ADQ) process ensures only clean data with no duplication is migrated to the new system, reducing the need for manual checks. The result is one complete and accurate patient record, eliminating the overwhelming cost and chaos of manual data entry.

COVID-19 Reporting

COVID-19 reporting requirements seem to change daily. Required data elements stem from a provision in the Coronavirus Aid, Relief, and Economic Security (CARES) Act, and must be submitted in accordance with the definitions and formats specified by the federal government. Every lab that performs or analyzes a test to detect COVID-19, or diagnoses a possible case of COVID-19, must report the results to state or local public health departments. Testing sites must report data for all diagnostic and screening testing completed, which includes molecular, antigen, and antibody testing, for each individual tested. New HHS regulations aim to increase the reporting of important data elements, (e.g., patient age and residence zip code) to inform COVID-19 control and mitigation efforts. Whether reporting to HHS, CDC, HIEs, public health agencies, or patients, Boston WorkStation can be implemented quickly and easily, in most cases in less than 10 days! Automating lab result reporting will free up your most valuable resource: people.

Revenue Cycle Efficiency

Automation has the power to streamline and improve revenue cycle performance and lower operational costs by taking unnecessary manual entry tasks out of the mix. This allows staff to focus on more meaningful work. We’re the leader in healthcare-specific automations. They’re implemented quickly (usually in < 30 days), scalable, affordable (no continuing subscription fees), and accurately process large volumes of data in hundreds of applications, every day. This type of automation is perfectly suited for:

  • Benefit & Eligibility Checks
  • Prior Authorization Management
  • Claims Denial Management
  • Medicare Claims Management
  • Vendor Contract Management
  • Performance Reporting

We can capture any interaction, tie it to the patient record, and make it immediately accessible across the entire health system. This allows you to realize a quick ROI, and lay a strong foundation for the use of automation in other areas of the organization. Workflow automation is not about creating robots to replace humans, it’s about empowering people so they can turn their focus to patients rather than paperwork.


According to CMS Administrator Seema Verma, more than 9 million Medicare beneficiaries used telehealth during the early stages of the coronavirus pandemic. Our client, Telescope Health, went from a high-touch, low-volume, concierge telemedicine service to seeing upwards of 7,000 patients within a 6-week period. Lab orders went from a mere 30 per day, skyrocketing upwards to 600 per day, slowing the registration and order entry process, and making their manual process impossible to sustain. The Telescope Health team was working 20 hours a day, in three shifts, registering and processing patients online and at mobile testing sites, which were set up in coordination with Baptist Health and the City of Jacksonville. With the addition of a Robotic Process Automation (RPA) workflow, they decreased the need for FTEs to one floating FTE, and improved their overall error rates:

“One of the challenges with our manual process has been integrating data from external systems back to our internal system. The original process resulted in a high error rate that caused additional manual work for our integration team. After our implementation with Boston Software Systems, 85% of our data entry process is being done by automation and our overall error rate for integration has dropped by 70%.”
– Billy Burns, Senior Solutions and Strategy Officer at Telescope Health

Healthcare Organizations around the world are turning to Boston Software Systems, to become more agile in the face of increased demand and changing environments. Scaling up Robotic Process Automation (RPA) can prevent the need to scale down employees. It causes no disruption to the overarching infrastructure, systems, or workflow, and can be implemented fast (most in < 30 days), providing a quick ROI. So, during this time of reduced staffing, work-from-home, and second wave preparation, work smarter, not harder.

Why Boston Software Systems?

Boston Software Systems has been ensuring RPA projects remain on track since 1985. Give us a call. Bridge the gaps with a proven business model that maximizes effectiveness and reduces manual, tedious tasks across the healthcare ecosystem.

For more information on how we can help your organization navigate the healthcare automation landscape, contact us at: 866-653-5105 or visit us at

Key Points to Consider Before Implementing RPA in Healthcare

Healthcare has been challenging the last six months. We’ve taken on the need for a new model of care delivery to reach a broader patient population with less risk of exposure. According to a report by McKinsey, telehealth providers have rapidly scaled offerings and are seeing 50 to 175 times the number of patients via telehealth than they did pre-COVID-19. Telehealth has surged since the start of the pandemic resulting in many healthcare organizations struggling to keep up. The need to connect information silos with the EHR, labs, portals, and financials can be a daunting task hindering the adoption curve.

Repetitive healthcare tasks that create unnecessary bottlenecks between people and process(es) seem to be prime candidates for Robotic Process Automation (RPA). According to Gartner, the RPA market will reach $1 billion in 2020. But, to know which tasks will have the fastest ROI, you need to plan accordingly. Here are a few key points to consider before undertaking an RPA journey:

Prioritize Your Projects

More CIOs are turning to RPA to streamline enterprise operations and reduce costs. When beginning an RPA journey, don’t start with your most complicated process. Instead, aim for smaller projects that provide compelling proof points. Projects that lie beyond the boundaries of other automation approaches are great for showcasing the value of RPA. As you prioritize, consider what’s going to have the biggest impact on your business. Will it improve efficiency? Maybe it will reduce the need for additional workers or overtime? Speed revenue, or increase capacity? Look at one area and prioritize a single project. Once the ROI is realized, you will want to expand to additional departments.

Identify the Low Hanging Fruit

When looking for areas to begin with an RPA solution, look for high-volume, repetitive tasks that involve a lot of manual keying, have high error rates, or slow down people and critical processes. Many of these can be found in tasks revolving around revenue cycle claims. Claim denials is one example. Claims are most often denied for the following reasons:

  • Missing information—this can be prior authorizations, required medical record numbers, a digit that was left off or transposed, etc.
  • Duplicate claim submission, which requires time-consuming efforts to resolve
  • The time limit for claim submission already passed, requiring proof of original submission to appeal the denial
  • Errors in the original claim

Most of the time when claims are denied, it is the result of errors or oversights with manual data entry. RPA positively impacts the rate of denied claims as well as the rate of successfully appealed denials. By examining the claim denial process, and looking for errors or missing information, “bots” can easily correct the issues and re-send without the need for manual oversight. This is a win/win for people, process, and revenue.

Quantify the Value

Adoption of RPA solutions in healthcare is starting to heat up, many are looking for projects that can provide quick wins, especially during these uncertain times. Taking a little time to plan on the front-end provides realistic expectations and keeps projects on track. RPA provides value to many associated tasks and people across the healthcare ecosystem. It’s important to quantify the benefits before beginning the journey. This way, realistic expectations are set from the onset. Look at your current error rates for example. Then look at the time and cost associated with the duplicative processes surrounding them. The value of health IT is demonstrated in many ways; some may be unique to each organization, while others may be highly scalable. This will provide you with an idea of the true value. It’s likely that you will realize additional value once the automations are in use. Look for a solid, stable platform, strong project management skills, and a product that works as promoted, with a clear focus on ROI:

  • Reduce or repurpose FTEs
  • Improve workflow efficiency
  • Improve accuracy
  • Reduce keystroke errors
  • Reduce manual processes

Empower the Change Makers

Odds are, that you had some early adopters who were quite confident of the project and the process of implementing an RPA solution. These champions are the ones who will carry the torch forward throughout the organization. According to a survey conducted by Deloitte, “Organizations that have succeeded in scaling RPA tend to have engaged people.” Give them everything they need to succeed. An easy-to-use, intuitive UI is an important aspect of adoption and sustainability. Being able to create automations in hours versus days goes a long way toward future adoption efforts. At Boston Software Systems, we treat our clients as valued partners, and our commitment to their continued success remains paramount throughout each project. To integrate RPA into a broader IT strategy, it’s important to consider it as part of an ongoing change affecting people. Empowering your change makers on process selection, design, and key messaging may not seem like much, but it ensures workflow continuity, supports revenue targets, and prevents potential risks down the road.

Why Boston Software Systems?

Boston Software Systems has been ensuring RPA projects remain on track since 1985. For more information on how we can help your organization navigate the healthcare automation landscape, contact us at: 866-653-5105 or visit us at