Technology touches nearly every aspect of our daily lives. Yet, powering the new automation age in healthcare requires more effort than merely choosing a vendor. Alongside every successful technology implementation there’s a need for human interaction. Customer success is created and sustained by training, support, and ongoing communication. To empower your customers and your businessContinue reading “Empower Your Customers to Succeed with Technology”
Author Archives: Linda Stotsky | Boston Software Systems
RPA is an Important Aspect of Value-Based Healthcare
Centers for Medicare & Medicaid Services (CMS) states that value-based care is a healthcare delivery model in which healthcare payments are linked to improvements in patient outcomes. This methodology is supposed to increase patient satisfaction, lower costs, and improve healthcare delivery. But, the value-based care model has proven to be more difficult than originally thought.Continue reading “RPA is an Important Aspect of Value-Based Healthcare”
5 Key Ingredients for RPA Project Success
Robotic Process Automation (RPA) is being deployed by healthcare organizations to optimize and improve repetitive, manual processes. But, an RPA implementation is more than a technology project. At its core, it’s a business initiative. What does it take to create success? Here’s 5 key ingredients you’ll want to include. Define Your Objectives Sifting through aContinue reading “5 Key Ingredients for RPA Project Success”
Citizen Development is Not for Everyone
The phrase “Citizen development” is everywhere. Propelled by the proliferation of simple visual tools, it is advertised that basically anyone can create customer applications that previously required development skills and a deeper understanding of technology. Who Are Citizen Developers? According to Gartner, “A citizen developer is an employee who creates application capabilities for consumption byContinue reading “Citizen Development is Not for Everyone”
Automation and the Future of Work: Tackling Healthcare Staffing Challenges
Staffing shortages hit the healthcare industry particularly hard during the pandemic. As we continue to move forward and through additional workforce shortages, hospitals have been forced to halt or scale back critical services. The Great Resignation resulted in many hiring travel nurses, but the financial cost, especially for rural hospitals, was just not sustainable. AsContinue reading “Automation and the Future of Work: Tackling Healthcare Staffing Challenges”
5 Reasons to Use RPA in the Healthcare Revenue Cycle
The impact of COVID-19 is still being felt in healthcare. Coupled with the Great Resignation, hospitals and healthcare organizations are stretched thinner than ever. The American Hospital Association (AHA) stated in a recent analysis that there will be a shortage of up to 3.2 million healthcare workers by 2026. Technologies like Robotic Process Automation (RPA)Continue reading “5 Reasons to Use RPA in the Healthcare Revenue Cycle”
Why RPA is (Still) a Game Changer in the Post-COVID Era
COVID-19 challenged healthcare systems around the globe with massive disruption, quickly escalating the need for social distancing, virtual patient appointments, and added efficiencies. Critical areas of focus like telemedicine, lab testing, and revenue cycle management required efficient processes to be implemented at warp speed. CIOs quickly realized that more efficient capabilities were the key toContinue reading “Why RPA is (Still) a Game Changer in the Post-COVID Era”
Make Healthcare Work Smarter
A recent report by the American Hospital Association, highlighted the pressures faced by hospitals and health systems. During the recent surges, hospitals saw the number of COVID-19 infected patients rise while other patient volumes fell. This drove up expenses and added significant financial pressure to already overwhelmed organizations. Most of the nation’s hospitals were operatingContinue reading “Make Healthcare Work Smarter”
Moving Beyond Buzzwords in Healthcare
There are a lot of buzzwords in healthcare. From slick marketing copy to conferences, zoom sessions and everyday conversations, we toss around buzzwords to mean a myriad of different things, sometimes left to the interpretation (or imagination) of the reader. The healthcare landscape is a mystifying maze for purchasers and consumers disoriented by a lackContinue reading “Moving Beyond Buzzwords in Healthcare”
Powering Digital Transformation in the Revenue Cycle
Automation technologies in healthcare are changing the way people work, by powering completion of mundane, tedious tasks, allowing humans to focus on higher-priority items that require empathy, conversation, and communication. It’s not Artificial Intelligence (AI), but rather automation technologies like Robotic Process Automation (RPA), and Intelligent Automation (IA), that accelerate cash flow and positively impactContinue reading “Powering Digital Transformation in the Revenue Cycle”