Improving the Customer Experience in 2022

Today’s consumers expect a lot from brands. The customer experience (CX) involves everything from the level of service a company provides to the usability and support of its products. It deepens with the “handoff” between sales and support, and carries the weight of the brand’s success, by building deeper connections, greater value and continued loyalty.Continue reading “Improving the Customer Experience in 2022”

Customer Service = Everything

The support you offer your customers – before and after they use your products or services – is what helps them to have an enjoyable, usable, and long-term experience with you. It’s more than just providing answers, it’s an important part of the promise you make as a brand, and the top priority in creatingContinue reading “Customer Service = Everything”

5 Benefits of Process Automation In Healthcare

What is Process Automation? Process automation, also known as digital transformation, is the technology-enabled automation of complex business processes. It accelerates the accuracy and speed of tasks by routing information to the right person, at the right time, through user-defined rules and actions. When processes are automated, they require less human involvement which translates toContinue reading “5 Benefits of Process Automation In Healthcare”

Connecting the Dots in Revenue Cycle Management

Healthcare revenue cycle is the heartbeat of hospitals, provider organizations, and health systems. The revenue cycle processes, tracks, and collects for services rendered to patients. As medical billing becomes more complex, and rules and regulations keep constantly shifting, it is no longer just a simple business office transaction. The revenue cycle touches everything from schedulesContinue reading “Connecting the Dots in Revenue Cycle Management”

Getting Started With RPA: Have a Plan

Robotic Process Automation (RPA) is one of the best tools for automating repetitive tasks, but in order to gain the greatest benefit from an RPA initiative you must plan thoroughly, deploy correctly, and know exactly how to align the project with your existing infrastructure. It’s All About The Change Change management is one of theContinue reading “Getting Started With RPA: Have a Plan”

RPA Addresses Staffing Shortages in a Post-COVID Era

Many healthcare organizations are currently experiencing talent shortages as a new wave of the pandemic continues to unfold. This crisis makes it extremely difficult to staff while continuing to maintain normal business practices. According to a recent report by McKinsey, 22% of nurses indicated they may leave their current position within the next year. InContinue reading “RPA Addresses Staffing Shortages in a Post-COVID Era”

Customer Experience: The New IT Imperative

As a leader in healthcare, you need to find a way to deliver timely, flexible IT services with the agility of the cloud, yet without the complexity. A great customer experience (CX) occurs when you co-create value with consumers and deliver more than is expected. Leadership, including CIOs, were previously focused solely on the productContinue reading “Customer Experience: The New IT Imperative”

Reducing The Barriers To Interoperability

Interoperability is certainly not a new topic. It is a predominant theme at #HIMSS21, and has been a term of engagement in healthcare for over 20 years. To better understand the impact of data interoperability, Google Cloud recently commissioned The Harris Poll to survey more than 300 physicians across the U.S. Nearly all (95%) ofContinue reading “Reducing The Barriers To Interoperability”

Streamlining the Process of Prior Authorizations in Healthcare

From the moment data is entered electronically into a patient chart, the prior authorization process begins. For care to be obtained, prior authorizations have to be identified and submitted with the right codes, approvals, and follow-up. The majority of health plan denials are attributable to prior authorizations, eligibility, and medical necessity rules. Currently, hospitals andContinue reading “Streamlining the Process of Prior Authorizations in Healthcare”

Key Strategies to Improve Revenue Cycle Processes in 2021

2020 was an especially difficult year for most rural hospitals and health systems, who lost an estimated 70 percent of their income due to delayed and deferred visits and procedures. Although billing and claims might seem like a pretty linear process, there are detours and bumps that challenge even the best revenue cycle management teams.Continue reading “Key Strategies to Improve Revenue Cycle Processes in 2021”