RPA Streamlines Revenue Cycle Operations

There are many benefits to automating processes in the healthcare revenue cycle. According to industry numbers by HFMA and MGMA, failure to accurately capture claim charges can result in a 50% loss in revenue. As healthcare financial leaders focus on recovery in a post-pandemic world, they are adding automation technology to revenue cycle processes toContinue reading “RPA Streamlines Revenue Cycle Operations”

Connecting the Gaps in the Healthcare System Helps Everyone

The past three years have called attention to massive disorganization in our healthcare system. In an age when nearly everyone is connected digitally in one way or another, the healthcare industry is painfully lagging behind. From EHR implementation to supporting the operational architecture of systems and services, our goal at Boston Software Systems is toContinue reading “Connecting the Gaps in the Healthcare System Helps Everyone”

What is Digital Trust in Healthcare?

Digital trust is the confidence users have in the ability of people, technology, and processes to create a secure digital world. Companies who have demonstrated that they can provide a safe, secure, and reliable data experience, have a high level of digital trust. As digital transformations multiply, they form increasingly complex risks in healthcare organizations.Continue reading “What is Digital Trust in Healthcare?”

What Determines Vendor Success in Healthcare?

Every salesperson in the Health IT industry can put together a good PowerPoint deck. They can talk a good talk, and many times close the deal based on ads, marketing budgets, or VC dollars. But, what factors determine a vendor’s long-term success? Culture We’ve all heard the phrase, “Culture eats strategy for breakfast.” This meansContinue reading “What Determines Vendor Success in Healthcare?”

Discover 5 Powerful Benefits of RPA in Healthcare

COVID-19 has changed how many organizations and their IT departments function. Yet, reduced cost and greater efficiencies are not the only reasons to add Robotic Process Automation (RPA) to the #digitaltransformation stack. During today’s global challenges, it’s become imperative to reduce burnout, and improve the tools we have to combat the effects of the COVID-19Continue reading “Discover 5 Powerful Benefits of RPA in Healthcare”

Simplify Claims Complexities with Automation

There is a lot of buzz in the healthcare system about the benefits of Robotic Process Automation (RPA). Hospitals and healthcare organizations have a dizzying array of daily tasks to coordinate in order to get paid. The issue comes down to people, process, and technology. A lot of vendors are touting Artificial Intelligence (AI) asContinue reading “Simplify Claims Complexities with Automation”

Keep Your Focus on the Customer

The value of Robotic Process Automation (RPA) in healthcare is in helping people get more done with less. Hospitals and provider organizations are using RPA ‘bots’ to access files, organize and complete forms, submit claims and reports, and eliminate the administrative burden of manual data entry tasks. But, after the ink is dry on theContinue reading “Keep Your Focus on the Customer”

Unlock Greater Value in the Revenue Cycle

As the U.S. continues to battle the ravages of the COVID-19 pandemic, healthcare leaders are discovering automation is more than just a technology tool. Using automation at an enterprise level can lower costs, accelerate digital modernization, and reduce the risk of cybersecurity threats. There’s nowhere this comes into focus more than in healthcare. Automating mundaneContinue reading “Unlock Greater Value in the Revenue Cycle”

Improving the Customer Experience in 2022

Today’s consumers expect a lot from brands. The customer experience (CX) involves everything from the level of service a company provides to the usability and support of its products. It deepens with the “handoff” between sales and support, and carries the weight of the brand’s success, by building deeper connections, greater value and continued loyalty.Continue reading “Improving the Customer Experience in 2022”

Customer Service = Everything

The support you offer your customers – before and after they use your products or services – is what helps them to have an enjoyable, usable, and long-term experience with you. It’s more than just providing answers, it’s an important part of the promise you make as a brand, and the top priority in creatingContinue reading “Customer Service = Everything”