The HFMA Conference in Nashville – Turn It Up!

The Healthcare Financial Management Association (HFMA) Annual Conference is the premier event in healthcare finance, drawing more than 3,000 participants from across the nation and offering 4 strategy-focused general sessions, more than 70 educational sessions, and 7 content tracks over 4 days. This year’s theme is “Turn it Up,” which plays well in Music City.

The conference takes place at the Gaylord Opryland Hotel and Conference Center beginning on Sunday, June 25th and ending on Wednesday, June 28th. If you can’t attend in person, you can tune in to the general sessions virtually. These sessions feature keynote speakers, HFMA leadership, and award winners, and set the tone for the theater style program. For $79 for members and $179 for non-members, virtual conference registration provides access to all four general sessions, featuring seven keynote speakers.

General Sessions

You can earn up to 6 CPE Credits, Meet The New HFMA CEO, and Explore Insights from the Strategic CFO Panel of rockstars including Elizabeth Foshage, EBP and CFO at Ascension, James Lee, EVP and CFO at Multicare, Susan K. Nelson, EVP and CFO at MedStar Health, Matthew E. Cox, CHFP, CPA, EVP and CFO at Corewell Health, and William B. Rutherford, EVP and CFO at HCA. Each will share insights into how they approach today’s top challenges and make key decisions. They’ll discuss adapting to the changing economic environment, competing on new opportunities with fresh lines of business, managing organizational change, and ensuring future sustainability.

  • Outgoing HFMA President and CEO Joseph J. Fifer, FHFMA, CPA, will reflect on the progress he’s seen across the healthcare industry during his 10 years of service and challenge the audience to think big as we plan for the next 10 years.
  • Scott Rouse, world-renowned behavior analyst and body language expert, will share guidance on how you can improve your body language to support your intended messages and outcomes.
  • Thomas Fisher, Jr, MD, MPH, ER physician and author, will share riveting, pulse-pounding human stories from inside the ER that underscore the extent of racial and wealth disparities in our country’s healthcare system.
  • Alex Oshmyansky, MD, PhD, Founder and CEO, of the Mark Cuban Cost Plus Drug Company, will share how they are radically reducing prescription costs with a direct-to-consumer pharmacy. Their model removes the middleman and price negotiations to drastically expand access and affordability of lifesaving prescriptions…and more.

So what are some of the automation nuggets to think about while in Nashville? Here’s a few thoughts:

Think Of Automation As a Workflow Optimizer

A bolder approach is needed to optimize revenue cycle tasks. How do you navigate the barriers and challenges? Think of gains in efficiency, productivity, faster reimbursements, and greater alignment to workflow. Then, imagine your organization is better equipped to deliver value, improve processes, and realize a fast ROI.

Did you know there can be as many as 18 different screens to complete a manual revenue cycle transaction? These multiple screens and manual tasks in the revenue cycle cause unforeseen delays and complications.

The claim denials process is a great illustration. More than 80% of the processes involved in claim denials are manual, paper-based steps that require human interventions. Reducing redundant processes and associated technology costs that accompany the claims denial process can yield hundreds of thousands of dollars in savings for a healthcare organization. This makes automation a winning investment for healthcare.

Align Change Management Needs To People

People are your greatest asset and your largest expense. Align change management needs to your most important resource, people. Recognize that there must be a clearly defined and communicated strategy behind any change management effort. It may be necessary to dive into claim-level detail to uncover the process people go through on a daily basis, and how operational success can be improved with the addition of a smart automation strategy.

Accurate documentation on a healthcare claim means dollars in the door, reduced denials, automatic corrections, and improvements to bottom line revenue targets. Simplify the process and reduce the cost (in time and people). One of the chief complaints we often hear is the “busywork” or “duplicate documentation” needed by staff, to complete everyday tasks. By illustrating the benefit to people, you’re better able to paint an accurate picture of the return on investment from an automation-first strategy.

According to HFMA, “One out of four executives in health systems and large hospitals suggest they are using advanced health IT, including RPA automation tools, to help increase economies of scale across revenue cycle operations.”

Schedule a Virtual Meeting With Boston Software Systems

We won’t be in a booth at HFMA in Nashville, but we’re only a phone call away. We were recently chosen by Black Book Market Research as the #1 2023 Revenue Cycle Automation & Workflow Optimization-Large Hospitals & Health Systems.

We’ll share some of our revenue cycle success stories like at Northwestern Medicine, where they saved 25 FTEs and realized a 350% ROI the first year after implementing a claims status check automation.

Another application automated the upload of all ethnicity and racial reporting for the Massachusetts Case Mix submission. They were able to “accurately update over 20,000 medical records, 6 months worth of manual data entry, in the course of one month, saving the organization $40,000.” There are many more success stories to share. We were chosen as a top revenue cycle automation solution, because of our ability to “bridge the gaps” between people, process, and financial health.

Give us a call at 866-653-5105, or reach out to us by email at: With over 95% of our healthcare automation projects being completed in under 30 days, savings are right around the corner.

Enjoy the HFMA conference in Nashville!

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