How Smart Automation Can Solve The Workforce Challenges in Healthcare

The following interview is abbreviated and can be read in its entirety at Future of Health Tech.

Can You Tell Our Audience About Yourself?

Hi, I’m Matt Hawkins, Executive VP of Global Sales and Strategy at Boston Software Systems. I love helping healthcare organizations improve inefficiencies and “gaps” in patient care and administrative processes.

“As the Dad to three children under five, this is personal for me.”

My youngest daughter was diagnosed with a very rare cancer in September of 2021. Truly the toughest year of my life. While sitting in the room seeing all the amazing folks caring for our daughter, I saw how every dollar in these hospitals is needed to deliver the best care. In so many ways, what we do with Boston WorkStation by automating tasks, saves organizations millions of dollars that can be used for that higher purpose, delivering the best care.

Can You Tell Our Audience About Boston Software Systems?

Boston Software Systems is located in Boston, Massachusetts. Our founders, Sara and Rich McNeil, were familiar with the challenges in healthcare, having worked both in healthcare and the pharmaceutical industries. The McNeils’ mission was to “make things easier for healthcare professionals.”

RPA technology is a form of business process automation. The technology makes it easy to deploy software “bots” that can emulate any task a human can do at a computer. It is used to perform process tasks that weigh down individuals, but are perfect for machines.

Boston Software Systems is the only Robotic Process Automation (RPA) company with a singular, 35 year focus in healthcare.

Boston WorkStation was initiated to tackle the high-volume, repetitive, and manual tasks healthcare workers do every day. Many of these tasks were in administrative areas like claims management, invoice processing, revenue cycle management, and the multitude of interoperability challenges that came with having separate systems for legacy billing and clinical health records. Their goal was to provide a “toolkit” of sorts, for healthcare’s pain points. Boston WorkStation helped to “bridge the gaps” left by system vendors who didn’t deliver on interoperability claims, leaving providers and staff struggling to complete time-consuming manual workflows.

While their journey has been about adapting and growing, their core values have remained consistent. Boston WorkStation tackles many unique issues common to healthcare, but here are a few of the most requested ones:

  • Revenue Cycle Management
  • Claim Denial Management
  • Payment Processing / Collections
  • Supply Chain / Materials / Inventory Management
  • EHR, Kiosk / Portal / Data Migration Tasks
  • Appointments / Scheduling
  • Lab and Telehealth
  • HR Onboarding / Physician Credentialing

What Problem Is Boston Software Systems Solving & How?

It is estimated that one-third of healthcare spending is wasteful, with no benefit to patients.

There is never enough time for people working in healthcare to complete mind-numbing, repetitive tasks. However, this is the perfect atmosphere for machines. Machines, or “bots,” never tire of working 24/7/365. They have a 98% accuracy rate with no sick days or overtime. The addition of a smart “digital workforce” to support a “human workforce” is part of the digital transformation we are seeing in many industries, healthcare included. This is where our automation solution, Boston WorkStation shines.

Let’s take Prior Authorizations for example. This is a largely manual process, and when time is converted to dollars, the staggering cost for providers is between $23-$31 billion each year. According to a 2021 report, providers could save 16+ minutes per authorization with an automated process, which takes less than a minute. That’s a savings of up to two working days, or 16 hours a week. Boston WorkStation automates the prior authorization process which allows patients to receive medicines, treatments, and surgeries faster, and allows providers to be paid for services rendered, eliminating costly delays and improving patient outcomes.

Boston WorkStation provides improvements in efficiency that lead to improvements for humans in healthcare.

Less overtime from practitioners, clinicians, and administrative staff. Healthcare facilities can get more work done within existing timeframes and business constraints and without employing additional people.

Providers have additional time to focus their attention on patient care instead of paperwork. If a person can sit in front of a computer and search, compare, and manually input data, Boston WorkStation, our intelligent automation solution, can accomplish the same thing, thousands of times faster, more accurately, with less cost and complexity.

Our sincere thanks to Dr. Deepak Mirok for requesting this interview. Read the entirety at:

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