The scalability of software services is measured by how easy or how difficult it is to increase or decrease the digital footprint. It refers to the service offerings’ ability to handle increased workloads while adding or removing users, with minimal impact to cost and infrastructure. The following points are important ones to consider when looking at both the scalability and flexibility of a Robotic Process Automation (RPA) model:
- How easy is it to expand the service offering?
- Does it impact other systems? (Units, security parameters, or users)
- What is the business model? (Licensed, fixed pricing, or subscription)
- How is it deployed? (Cloud, on-premise, or as a hybrid offering)
Scalability Allows Easy Expansion to Additional Projects
Automation is a large part of the digital transformation going on in healthcare. Small wins are seen as stepping stones to larger projects. For example: A healthcare organization may need immediate help to stop the bleeding from inefficiency, or inter-departmental challenges, but may not be ready to implement on a larger scale without first realizing a win for stakeholders. A “big bang” approach just doesn’t work for healthcare. But, by starting small, recognizing wins in one department, then rolling out to additional areas, users can determine what works best, and if necessary, change which business process each of your robots is executing, letting them work on different processes at different times. That’s the process most of our healthcare organizations take when implementing Boston WorkStation. Starting in one department or area, realizing the ROI, and establishing best practice guidelines for future projects. The success of the initial project has everything to do with the customer experience and usability in the long term.
Being Flexible Technically and as a Business Model
RPA mimics human actions, it does not involve coding changes to your applications, or infrastructure changes that cause disruption to other systems. This makes it a flexible, adaptive technology for healthcare. It mimics the decision-making processes humans use every day. Our VP of Technical Services, Thom Blackwell, says it best: “Boston WorkStation is flexible from a technical approach as well as a business model. Technically, the software doesn’t impose a rigid structure on how automations are developed and deployed. We provide simple higher level features and the low level technologies that implement them. The result is, problems can always be solved in the field.” In terms of the business model, “We provide a flexible licensing structure and deployment model. Boston WorkStation can be 100% delivered to customers, or we can mentor existing customer teams. Either way, we always offer world class tech support.” Our goal is to ensure your success.
Boston WorkStation Offers the Tools for RPA Project Success
RPA project success is determined by vendor, process, training, and support. Your people are key to your success with RPA automation. Deploying an automation pilot can bring quick results, but it’s best to determine a strategy that can also support future automation efforts. By thinking you can rely on citizen developers, many organizations get stuck on critical processes better left to a seasoned team. There are a lot of RPA vendors out there, and more entering this competitive market on a daily basis. No other global vendor has had a healthcare-only focus for 35 years. Our demonstrated leadership, outstanding performance, and successful technology partnerships are unparalleled. Give us a call. We’re happy to discuss your RPA ideas and lead you on a path to success.