Why Leadership Matters in 2022

Leadership is at the core of every business. Great leaders make technology feel more human, giving both clients and employees what they need to be successful. In fact, speed, convenience, helpful employees, and friendly service matters to most consumers. The best way to bridge the isolation and disconnect of the healthcare digital age is simply by building genuine relationships with the people around you.

Invest in a Great Customer Experience

86% of buyers are willing to pay more for a great customer experience, according to research from PWC. Case in point, Boston Software Systems has been the global leader in healthcare-specific Robotic Process Automation (RPA) for over 30 years. Some people may not have heard of the company four years ago, because they do not accept VC dollars, they don’t have thousands of disconnected employees, and they’ve grown organically over 30 years by providing top-notch customer experience, and unparalleled support. That’s why Boston Software Systems scores higher than any other RPA vendor in customer experience ratings. By creating a corporate culture of service, Boston Software Systems has established a loyal client base with customers who all feel as if they are heard, valued, and supported.

It All Starts at the Top

Company culture is defined more by actions than words. It takes time and thought to build a strong company culture. From the C-Suite down, each person has a role to play in defining consistent behaviors, communication skills, and ongoing training and support. Culture and leadership are inextricably linked. Employees who have been employed by the same company for many years have considerable knowledge of the company’s culture and its products and services. Employees who believe in the work they’re doing and feel that their work is recognized and appreciated, find a sense of purpose in work, and show up every day for more than merely a paycheck. At Boston Software Systems, many of the core team have been employed for over a decade, half for over two. This speaks volumes about the company culture, the leadership model, and company values.

Be Agile and Flexible

Success is determined by those who can swiftly adapt, shift, monitor, and adjust. At no time did this become more relevant than during the COVID pandemic. Many companies shifted to remote work opportunities. At Boston Software Systems, all of our employees are remote. We function as a team of passionate, purposeful people, each equipped to meet the demands of a supportive, high-functioning team. We’ve learned that keeping meetings short and on point helps avoid meeting fatigue. We’ve optimized client onboarding, training, and support. We’ve recognized the critical role of connectivity and have invested in our people and our processes, so that we can meet the demands of a post-pandemic landscape. Our commitment to provide purpose, offer empathy, and show authenticity is paramount to retaining team morale and supporting an exemplary company culture.

Never Stop Learning

Life is the teacher that gives you an opportunity to learn new things every day. By listening to the voice of the customer, companies can improve retention rates, training modules, support queues, and customer loyalty. Active listening creates a bond between the sender and the receiver, and encourages self-development that leads to continued success. Life will never stop teaching. But, it’s by tuning in to the barriers, obstacles, and challenges, that we become better equipped to face the future. By being authentic and making changes based on inclusivity, awareness, and recognition, companies set the tone for an engaged, productive, success-driven team.

Why Boston Software Systems?

We have grown organically to become the global leader of healthcare-specific RPA solutions, by keeping our promises, stating our truths, and creating the best customer experience in healthcare. Our flagship product, Boston WorkStation, is consistently ranked 100% in providing product value, a money’s worth return on investment, and unparalleled customer support. We are a “people first” organization that embraces passion and purpose and values the voice of every employee. Every employee embodies the shared mission that has been the basis for our success for over thirty years. Give us a call. We look forward to sharing the attributes that set us apart from the rest, and look forward to adding you to our list of valued healthcare automation customers.

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