What is Digital Trust in Healthcare?

Digital trust is the confidence users have in the ability of people, technology, and processes to create a secure digital world. Companies who have demonstrated that they can provide a safe, secure, and reliable data experience, have a high level of digital trust. As digital transformations multiply, they form increasingly complex risks in healthcare organizations. Secure processes must be in place to manage and maintain all these new connections. ECRI named cybersecurity attacks as the top health technology hazard to patient safety for 2022. What exactly is digital trust and how can we reduce putting patients and healthcare organizations at risk?

Digital Trust is Important

Digital Trust is an important aspect of the expanding global economy. We are becoming more reliant on the connectivity between systems, data, and technology, and in order to protect users from cyber attacks and issues that we have not encountered yet, systems and services must be secure and responsibly used. Digital trust includes data security, performance accountability, adherence to standards, transparency of decision-making algorithms, and ongoing governance for digital products and services. The challenges we encounter are the variances in personal privacy protection by culture or location, and even system and company. As we automate decision-making algorithms, trust weaknesses regarding bias, unethical use of personal data, and the lack of safeguards for identity protection must be addressed.

Compliance Testing

We are onboarding new technologies at the speed of light, in a variety of ways. Data collection, processing, and analytics are happening everywhere, while compliance testing is sporadic and on a case-by-case basis. By automating risk assessment tools, and ensuring that a standard set of protocols is carried out each and every time we integrate data from disparate sources, we ensure ethical frameworks and policies during all aspects of a product’s development, deployment, and ongoing use. As we establish transparency for automated decision-making algorithms, we must ensure there are standards for measurable performance. Like any form of trust, digital trust is based on relationships with people. If your data is distributed in the hands of the people who know the data best, with protocols in place for data protection, you don’t get massive database leaks, because the data is separate from other sources.

Size Up Your Risks

2021 shaped up to be one of the worst on record for cybersecurity issues. Coincidentally, the first half of 2022 was one of the busiest on record for M&A activity, according to Willis Towers Watson. Data is the asset that is most attacked by hackers. In M&A deals, potentially conflicting assets can create holes in the best laid cybersecurity plans. There’s a lack of visibility into new systems and applications, security, and compliance, which can cause issues. It’s important to ensure that data is accurate, verified, and secure, with the right governance protocols built into the combined solution. By automating threat modeling, we have a more efficient approach to digital trust, and one that limits manual data entry (the primary driver of threats). RPA can help with data governance, ensuring the right data for the right person is protected with the right protocols.

RPA Supports Digital Trust

Deploying RPA as a digital ally alters the role of human employees. Once repetitive tasks are reduced or eliminated, employees are able to focus on the creative, analytical, and critical thinking that robots cannot achieve. Adding RPA processes to healthcare tasks can better manage identity and authentication models, privileges, reused passwords, and credentials, adding a security layer that bolsters digital trust, without the human toll of checks and balances. Rather than deploying RPA in separate data silos to complete individual tasks, Business Process Management, also known as BPM, helps to coordinate work between robots, people, and systems, delivering enterprise-wide solutions, and reducing risk. Security, privacy, and compliance are foundational aspects of Boston WorkStation, with security protocols built into our development lifecycle.

Why Boston Software Systems?

We have been automating secure governance protocols in healthcare for over 30 years. We can implement completely on-premise, in a hybrid way or in the AWS cloud. Our project teams understand healthcare workflows and exactly how to implement an RPA project for maximum impact and a fast ROI. We cut down on the industry chatter and implement projects fast and reliably. Our customers love our experience, time-to-value, and 5-star reviews. Give us a call. With most of our projects kicked off in < 30 days, security, governance, and enhanced efficiency is right around the corner!

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