A recent report by the American Hospital Association, highlighted the pressures faced by hospitals and health systems. During the recent surges, hospitals saw the number of COVID-19 infected patients rise while other patient volumes fell. This drove up expenses and added significant financial pressure to already overwhelmed organizations. Most of the nation’s hospitals were operating on razor thin margins prior to the pandemic; and now, many of these hospitals are in serious dire financial straits. How can these organizations chart a path to sustainability and future health?
Automate Human Resource Functions
According to the U.S. Bureau of Labor Statistics, the last 12 months have resulted in 77 million hires and approximately 70 million separations. Human Resource (HR) departments struggle to deliver strategic value when administrative staff are bogged down executing manual, repetitive data entry tasks. According to the Society for Human Resource Management (SHRM), workloads for HR teams skyrocketed during the pandemic and are expected to increase further as employees return to the office. Automation is being used to perform many HR tasks, giving people back their time, in an environment where they need it most, healthcare. Tasks that are perfect for automating include:
- Employee Onboarding
- Payroll Management
- Physician Credentialing
- Change Management / Compliance Protocols
- Compensation Changes
- Exit Management Tasks
Successful healthcare companies use automation not simply as a way to address productivity needs, but as a vital partner in building a more resilient post-pandemic workforce, supporting people with the services needed to underscore agility, scalability, and cost retainment.
Automate Claims Management Processes
Automation solves productivity drains in the revenue cycle by checking for errors, completing manual tasks, addressing quality control gaps, and reducing the cost to collect. Automation sifts through information in multiple, disparate systems, without a burden on the administrative staff. Checking patient eligibility can require applying more than 250 complex business rules to data found in 30+ fields about co-pays, co-insurance, deductible amounts, etc. By automating this process, people save over 80% of the processing time, sifting through volumes of data and applying rules-based processes to claims so that staff can spend time working on higher value tasks. Revenue Cycle automation is perfectly suited for:
- Benefit and Eligibility Checks
- Prior Authorization Management
- Claims Management / Denial Management
- Vendor Contract Management / Contractual Analysis
- Collections / Payment Processing / Write-offs / Adjustments
The average ROI on a Claims Management project is over 330%, and delivers within the first 6 months, due to the vast improvements in accuracy, efficiency, and reimbursement speed.
Automate Data Migrations
We are all too familiar with the challenges and barriers to data access in multiple disparate systems. What seems like a simple fix of manually entering demographics or legacy appointment data, literally turns into months of manual data entry and overwhelming financial and administrative burden. While HL7 is great for bringing over the data, it’s not great at organizing, optimizing, or categorizing it for optimal usability on day one. Automation is not just applicable to EHR and legacy data. Access to information in kiosks, portal technology, and telehealth systems can be improved by automating the data transfer, and having the information available in the right system, for the right person, eliminating the copy/paste/click trap.
Why Boston WorkStation?
Because of our experience and customer success scores. In the “Best in KLAS 2022” report, Boston WorkStation beat out all other vendors, scoring a perfect 100% in product value. Based on current surveys from 16 unique healthcare organizations, 100% stated it drives a money’s worth return on investment and customer satisfaction. We’ve been involved in healthcare automation for the last 30 years, so we understand the unique workflows, challenges, and barriers to success. Our automations run thousands of times in hundreds of hospitals, health systems, and partner technologies, every day. And we keep our promises and state our truths. If something cannot be done, we’ll tell you. Work smarter, not harder. Our suite of automation solutions provides a digital workforce for hospitals, health systems, and provider organizations, working 24/7 so you don’t have to.