KLAS Research released their annual “Best in KLAS 2022” report this week on Software and Services. The Best in KLAS designation is reserved for the software and services market segments that have the broadest operational and clinical impact on healthcare organizations.
By working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, and medical equipment to deliver timely reports, trending data, and statistical overviews about the healthcare industry. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Founded in 1996, KLAS has been providing transparency to the healthcare industry for over 20 years.
Boston Software Systems ranked 2nd in the Robotic Process Automation (RPA) vendor category for the second consecutive year, coming in with an impressive overall score of 93.8.
With the average category score for KLAS-rated RPA services at 91.1, Boston WorkStation surpassed competitor rankings with a final score of 93.8 out of 100. This was three points higher than our 2021 scores. Boston WorkStation was given high scores in overall product quality and driving tangible outcomes at scale, by automating and simplifying complex, labor-intensive processes across multiple areas of the healthcare ecosystem.
Based on current surveys from 16 unique healthcare organizations, the feedback from our customers was overwhelming in terms of the following:
- 100% of Boston WorkStation customers stated that Boston Software Systems keeps their promises.
- 100% of Boston WorkStation customers stated that Boston Software Systems does not charge for every little thing.
- 100% of Boston WorkStation customers stated that the product works as promoted.
Here’s a sample of the feedback received:
“I would absolutely recommend this product to others. It is a great alternative when we have a remedial task coming out or need something that we don’t have the staffing for. The COVID-19 pandemic was a great example of that. It hit the healthcare world like a ton of bricks. The product was extremely helpful during that time. There is a certain level of build and time that we have to give to the system, but I would absolutely recommend it or any type of automation tool to another healthcare provider. We really like the product.”
“If I place a panic call to Boston Software Systems and ask them to help me out because the world is on fire and I have got to get things figured out, they will get up with me. The people at Boston Software Systems will help me do what I need to do, and that is worth its weight in gold in this industry. With other vendors, it has taken me a month to finally get a very simple answer because they kept shoving me off to a call center. It is not like that with Boston Software Systems.”
“The vendor absolutely does what they say they will do. Unlike a lot of other vendors that are entering this space, Boston Software Systems actually knows healthcare. They can interact with us. I really like that this system works as if it were a human being sitting at a terminal. With those other systems, the information is great, but we can’t act on it. With Boston Software Systems, the system analyzes things exactly as a person would. It takes the same steps that a person would. The only difference is that the system runs 24/7/365.”
“We use the system to its fullest capabilities. We automated a process during COVID-19, and I don’t think we could have kept up with our volume without the system. We have had a lot of success. We run multiple use cases and scripts every week.”
The annual Best In KLAS awards are based exclusively on feedback gathered from client interviews and reflect excellence in customer experience, value, performance, and relationship. Thank you, KLAS Research, for taking the time to speak with our customers. Quality is an integral part of our company culture and we look forward to every opportunity to improve, year over year.
About Boston Software Systems
Boston Software Systems is the global leader in Robotic Process Automation (RPA) solutions for the healthcare industry. With over 2,800 global customers, Boston Software Systems is the only RPA company with a 30 year focus in healthcare. Our automations run thousands of times in hundreds of hospitals, health systems, and partner technologies, every day. Our suite of automation solutions provides a digital workforce for EHR/EMR data migrations, revenue cycle management, and organizational efficiency, working 24/7 so you don’t have to. Boston WorkStation has ranked 2nd in the KLAS RPA category in both 2021 and 2022.