RPA Solves Problems, But It Requires People Skills to “Plug it In”

RPA Solves Problems, But It Requires People Skills to “Plug it In”

RPA has proven its value as a strong technology to support an enterprise’s strategic goals. But getting it right has its challenges. A successful implementation begins by finding the right processes to automate. Like many technology investments, success depends on having the right people onboard, who can help you push past the obstacles when they pop up. Our VP of Technical Services, Thom C. Blackwell, states:

“RPA solves problems. It is fundamentally an exercise in troubleshooting. That’s how you identify the projects to engage in, and the best way to successfully deliver them. Yet, to be good at troubleshooting, you have to listen and learn from people.”

It’s not enough to have a technology application that is governed by rules, business logic, and structured inputs. It requires people who understand the value of RPA, in order to “plug it in.” That’s why it’s important to have a company whose main focus is healthcare, and whose project management team understands healthcare workflows.

Automation is Not Just a Technology Problem

The main objective for healthcare-specific RPA is to automate the mind-numbing tedious tasks that can be better managed by machines, saving time and money. As Thom goes on to say,

“RPA is obvious, but it requires an ability to think outside of the box. The obvious solution to a labor intensive workflow is to replicate the process with a “bot.” But a successful RPA project depends upon more than “replacing a process.” It requires creative thinking to discover what the workflow should be, then aligning the solution to that workflow.”

Automation is not just a technology problem. In a haste to automate, departments may procure a solution that solves one pain point. But, that approach can increase costs by duplication of time or efforts. The best automation solutions depend on listening, learning, then automating the tasks with the greatest potential, in order to obtain the greatest value.

A Highly-Specific Fix for a Specific Problem

Manual processes work. The problem is they are manual. By using RPA to automate manual, repetitive tasks, it frees up your staff to focus on more meaningful work that requires decision-making and a more strategic approach.

A highly-specific fix to a specific problem requires listening, then applying the knowledge to an issue, that’s how problems are solved. That’s why our people make the difference at Boston Software Systems. Project managers come from a healthcare background, so they know the best way to implement an RPA project for success.

“Outstanding. It is a pleasure working with such a professional, capable and willing organization. Our success is in large part due to your approach and willingness to go that extra mile. A rare thing these days. Your reputation is well deserved.”
– Adrian O’Neill, Data Migration Technical Lead, Clinical Solutions / ieMR Program, Sunshine Coast Hospital and Health Service

All companies want to invest in the betterment of their organization, which includes their workforce. Yet, in order to design an effective RPA solution, you must first listen and learn. People are always your greatest asset and your best investment. Organizations all over the world are using Robotic Process Automation (RPA) from Boston Software Systems in thousands of applications, at hundreds of hospitals and technology partner solutions, every day. Let’s have a conversation, so we can better understand your pain points and help you begin your first project, the one with the greatest value to your organization.

With over 95% of our healthcare automation projects being completed in under 30 days, savings are right around the corner.

Why Boston Software Systems?

Boston Software Systems has been ensuring RPA projects remain on track since 1985. Bridge the gaps with a proven business model that maximizes effectiveness and reduces manual, tedious tasks across the healthcare ecosystem.

For more information on how we can help your organization navigate the healthcare automation landscape, contact us at: 866-653-5105 or visit us at www.bostonsoftwaresystems.com.

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