We recently had an opportunity to sit down with Don Seamons, from the Healthcare Solutions Project, and discuss ways in which the “collective we” can improve in the healthcare system. Now more than ever, we need products that work for end users and allow them to efficiently and effectively care for patients. However, there’s a huge disconnect because healthcare workflows aren’t optimized for patient care. Instead, healthcare workers are forced to toggle between disparate systems, hunting for the right information, then copying, pasting, and manipulating it into the right system. It’s click and type all day long.
What can the collective “we” in healthcare do better? As Matt Hawkins, SVP of Boston Software Systems stated, “We don’t work well together.” Healthcare doesn’t work well across vendor lines. As vendors, we should all be working toward one common goal: reducing complexities so we can improve patient care. Instead, many vendors are more concerned with maintaining the silo around their system than with the end result.
Our technology partners, hospitals, and health systems are solving some of the shared challenges across healthcare. A few of the ways we are working together include:
- Monitoring and managing remote staff. This can be a challenge across health systems. Boston’s Productivity Dashboard helps remote staff get things done. It’s implemented within days, with no need for EHR vendor involvement, and it aids in the management of an already stretched remote staff.
- Revenue cycle efficiency. Automation navigates the changes and reduces the burden of high-volume coverage checks, Medicare/Medicaid/commercial billing, code changes, lab testing, waived billing, and claim status, so the remote staff can focus their attention to areas that can’t be automated.
- Telehealth coverage. Telemedicine platforms are the preferred method of visit right now. But this is a new occurrence for many providers and health systems. Billing teams don’t always know if calls should be charged, at what rate, and with what code changes. Automation makes it easier to check for payer updates upfront, and eliminate expensive delays on the back-end.
- Reporting data from the EHR/Kiosk/Lab. It’s time-consuming to collect the data necessary for daily reports to HHS on bed counts, lab results, and cases. Automation takes the human work of “type and click” out of the way, working as a digital ally to compile the necessary data points between disparate systems for daily reports.
What sets Boston Software Systems apart, and what was referenced in our interview with Don, is the ability to work on a client-to-client basis. We are using automation to make the healthcare process easier, more productive, and more profitable, without the need for additional clicks, complexity, or back-end resources. We’ve been doing this for 30 years, through thousands of connections, working in hundreds of hospitals and health systems, every day, across the globe. Each project was accomplished by working 1:1 with end users, making sure that the automation aligned to the right workflow, for the right user, in the right system, at the right time.
Why Boston Software Systems?
We’re here to help technology partners, hospitals, and health systems. In most cases, our automation solutions can be deployed in less than 30 days, some in less than 10 days, with an immediate ROI. Our commitment is to healthcare. We’ve been through the ups and downs of multiple challenges over 30 years and we continue to stand with all healthcare organizations to provide real-time solutions that enable you to care for your patients, protect your bottom line, and increase your productivity, even during these challenging times.