The Benefits of Automation in Healthcare

Three out of four health systems and hospitals cite efficiency as one of the top financial issues when trying to cut waste and improve overall performance. Healthcare organizations have not fully realized the benefits of automation. Those who have implemented automation solutions have seen marked reductions in cost and overall improvements in productivity.

Revenue Cycle Management in Healthcare

Automation gathers and analyzes relevant information from multiple sources, applications, websites, databases, and checks for accuracy, analyzes for completion, and routes as needed in Epic, Allscripts, Cerner, MEDITECH, McKesson, GE Healthcare, CPSI, Siemens, and revenue cycle management systems, alleviating the tedious manual input of repetitive information from disparate systems. Regardless of business logic constraints, revenue cycle management tasks are managed in a fraction of the time it takes an employee, working 24/7 with 100% accuracy. Everything from pre-authorizations to claims management, secondary claims, Medicare status checks, and bundling, automation provides the power of a digital workforce utilizing business logic to provide a seamless experience without human interaction. Debts languishing in accounts receivable can bog down a healthcare institution and negatively impact the bottom line. Automation helps hospitals and health systems #bridgethegaps left by vendors, and poor interoperability between applications and payers. In addition, healthcare automation helps with the unique “workarounds” that delay reimbursement and puzzle most vendors.

EHR/EMR Data Migrations

In EHR/EMR data migrations, automation is used to bring over all of the data the hospital or health system needs for an optimal implementation, reducing workflow bottlenecks, improving project timelines, and enabling staff to concentrate on patients rather than manual data entry. But it’s not just about bringing the data over, it’s about making sure it’s clean, actionable, and available in the new system on day one, eliminating time drains and preventing revenue losses. Intelligent healthcare automation brings over all of the data you need from disparate systems and updates the patient record or scheduling system with no employee effort. HL7 projects are more labor and cost intensive. Healthcare automation is the missing piece to ensure the data is not only available, but integrated in the new system, providing a unified view, accurate validation, and tested for end-user performance.

Project-Specific Departmental Tasks

Intelligent automation (IA) projects can be implemented for improved processes in hospital labs and externally-linked facilities, dramatically improving efficiency and reducing data-driven user fatigue. In clinical laboratories, efficiency equates to reducing the number of process steps. Automation in healthcare can be tailored to the needs of a lab, to expedite workflows, and optimize the use of personnel and equipment, improving lab safety and allowing staff to spend more time on abnormal or critical results. Value-added steps may include checking various systems for information, comparing past values for increases / decreases, and documenting changes.

Security and HIPAA

The multiple layers of federal and state regulations, combined with quality reporting, accreditation, and licensure, adds to a redundancy of data capture and documentation in healthcare. By taking the human out of the loop and automating data sharing and processing tasks, the likelihood of mistakes leading to security vulnerabilities is substantially reduced in hospitals and health systems. In addition, healthcare automation technology takes place on your system, not on a third-party system, so there is no web browsing, no vulnerable plugins, and no unauthorized access.

Hospital/Health System Mergers and Acquisitions

In 2019, we saw widespread industry consolidation in healthcare. Everywhere from hospitals and health systems to physician practices, telehealth, pharmacy, payor, and the consumer market, mergers and acquisitions grew approximately four times higher in the second quarter of 2019 when compared to the previous year. The rise in mergers and acquisitions means merging electronic health records (EHR) across disparate systems. Automation merges disparate data silos, creating faster implementation and improved connectivity.

Why Boston Software Systems?
A reputable healthcare automation partner can help you identify processes that will benefit most from increased automation and allow you to scale with ease. Finding a partner with an exclusive healthcare focus ensures the solution will be aligned with workflows, reduce pain-points associated with process implementation, and speed alignment to future health goals.

Boston Software Systems’ experience has been ensuring automation projects remain on track since 1985. Working across a wide-range of vendors and applications, we are experts on streamlining workflows, reducing costs, and improving usability for hospitals, health systems, provider organizations, and technology partners. We have worked with all of the leading EHR vendors, optimizing usability and role-based user satisfaction.

Give us one hour, we will tell you what can be up in running in days or weeks. With over 95% of our healthcare automation projects being completed in under 30 days, savings are right around the corner.

Be sure to follow our hashtag #bridgethegaps on Twitter to join the conversation!

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