How Robotic Process Automation (RPA) Fits Into the Future of Healthcare

Is RPA New to Healthcare?

No, robotic process automation (RPA) has been available for almost 30 years. The power of RPA is working behind the scenes to move data between applications or from file to the application. It replaces back-end solutions that used to take months, or even years, to complete. The healthcare RPA approach is faster to implement and used to automate workflow tasks to remove the burden of redundant manual data entry. This approach is now commonly referred to as “workflow automation” or employing a “digitized workforce.” There are many vendors who would like you to think it’s the “latest great thing,” maybe even calling it artificial intelligence (AI), but leading vendors like Boston Software Systems have been doing this for decades.

Is RPA the Future of Work?

RPA enables organizations to effectively automate tasks, streamline processes, increase employee productivity, and ultimately deliver a satisfying customer experience. Venture capital investments are driving the rebranding of this automation technology. Some new organizations with significant funding are adding other features to workflow automation, like mobile analytics dashboards or user-friendly interfaces. Regardless of the added accessories, the core of what it takes to successfully deploy a healthcare RPA solution is the ability to work with all of the applications across the organization, regardless of vendor constraints. It is now possible to intelligently optimize how work gets done – by humans – across the enterprise from a central end-to-end platform. This “future of work” is quickly expanding in healthcare due to an increasing demand for operational efficiency.

Digital Health: Strengthened by Robots

Organizations can now intelligently optimize how work gets done, which means radically enhanced efficiency, increased employee performance, a reduction of operational risks, and improved response times. For 30 years we have been the leader in providing 100% automation focused workflow support to healthcare enterprises. Our RPA platform can reliably automate processes across clinical, business office, finance, operations, and IT departments in hospitals, health systems, and provider organizations.

Boston Software Systems is behind the scenes with some of the leading data application vendors and consulting firms in healthcare. This partnership provides the end user with a 360 degree view of data embedded within partner technology. By connecting to disparate data sources, healthcare automation drives richer, faster, more accurate data throughputs, with complete alignment to existing workflows. Users build bots in weeks and scale on-demand, meeting critical timelines and increasing return on investment.

What Kind of Healthcare Automation Projects Have We Already Accomplished?

This list below is what just one client was able to achieve by partnering with Boston Software Systems. Dozens of systems represented were enhanced with automation. And these were accomplished within weeks.

Claims Status Checks

EOB Download

Password Updates

Failed Claims Checking

Patient Estimator

Security Checks

Eligibility Checks

Charge Capture

Change Management


Supply Chain

Accounts Receivable

Missing Codes

Pharmacy Checks

Secondary Billing

Insurance Verification

Lab Codes

Payment Posting

McKinsey states, “RPA is a promising new development in business automation that offers a potential ROI of 30–200 percent—in the first year.” We are seeing this and more from our many healthcare automation deployments.

What About the Reliability of the Automations When Something Changes?

In healthcare, RPA mimics repeatable human processes. By deploying RPA, companies can automate rules-based activities. Yet, an RPA company needs to be able to adapt to the applications, the way the application is deployed, and the environment. The challenge is building the connection to an application that will reliably work yet is agile enough to manage. Our experience results in comprehensive understanding, faster deployment, and more successful projects. Working with thousands of clients across hundreds of applications provides us with a unique understanding of potential issues and how to mitigate them before they occur. In addition, the use of monitoring dashboards and daily reports provide customer teams complete control and a thorough understanding of the automations’ activities and performance.

Why Boston Software Systems?
We have connected to and worked with almost every application in healthcare either directly or through our healthcare partners. Our experience spans Epic, Allscripts, Cerner, MEDITECH, eCW, Greenway, McKesson, GE Healthcare, CPSI, Siemens, and more. If it’s a healthcare application, system, or solution, you can bet Boston Software Systems has a history with them.

We have learned the nuances and intricacies about each of these applications enabling a more efficient, streamlined process. Techniques, expertise, and the thousands of connections we have created over the decades, gives us a strategic advantage that continues to be at the core of how we provide value-add solutions to our clients.

This clear advantage allows us to deliver an automated and efficient workflow process with 100% accuracy, reliability, and scalability. Because we are focused most on our customers, we continue to keep the deployment of our platform as simple as possible. We don’t require special hardware or connectivity.

Give us one hour, we will tell you what can be up in running in days or weeks. With over 95% of our healthcare automation projects being completed in under 30 days, savings are right around the corner.

Be sure to follow our hashtag #bridgethegaps on Twitter to join the conversation!

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