To Create Success, Focus on the End User

How do you measure success? Some measure it by outward appearances, a salary package, job title, or a new house. Others focus more attention to inward measurements of success like a level of satisfaction, good health, a depth of well-being and a heart filled with compassion. The latter definitions are much like our vision for patient-centered healthcare.

A Pathway to Improve Care

The “Triple/Quadruple Aim” provided us with a vision and a pathway to improve success. The problem we encountered was in aligning incentives to people and process. The Quadruple Aim included the following four pillars of success:

  • Improve the Health of Patients
  • Improve the Health of Populations
  • Reduce the Cost
  • Improve the Work-Life of Those Delivering Care

These regulatory measurements of success gave us a compass to point the way, yet the inability to close the gaps like interoperability, lack of standards, and the additional time necessary to complete tasks is disparate EHR system silos.

How Do We Put Success into Action?

JAMA says, “The Triple Aim done right is more than goals; it can be the basis for cultural change that can be put into real action.”

This cultural change requires our efforts to place people at the center of organizational improvement. By creating greater efficiencies based on role-based user workflows, we can improve the process, reduce the cost, and eliminate the waste in healthcare. At Boston Software Systems, we #bridgethegaps by enabling healthcare to:

  • Migrate all the data needed in application migrations
  • Automate routine, repetitive tasks in revenue cycle, EHR, reports, and operations
  • Eliminate “chasing the data” in disparate system silos

As we progress, so do our criteria for defining measurements. Don’t be afraid to change the way you measure success. In healthcare we’ve learned, through hard lessons, that the name of your software doesn’t matter as much as if it works for your users and organization. You may not recognize “Boston Software Systems” because we are so deeply embedded in many partner systems that we operate below the radar. We focus solely on creating process improvements by using automation that improves success for the end user, and we’ve been doing it for 30 years.

There are numerous opportunities to apply automation technology for success:

  • Organizations can streamline and automate the execution of repetitive business processes, which improves quality, security, and efficiency
  • Repetitive, rules-based processes are perfect areas to optimize with automation
  • Revenue cycle, data migrations, scheduling, labs, pharmacy, and more

The Boston Productivity Dashboard

Another way to measure success is with the use of the Boston Productivity Dashboard. It provides custom views, reports, and analytics so healthcare executives, directors, and managers can better manage the performance data for their particular business needs. More importantly, the dashboard delivers drill-down capabilities for exploring the data behind the metrics. The dashboard gives you the ability to configure your personal, group, or departmental dashboard for performance and process monitoring, allowing for quick detection of process bottlenecks and problems. From these dashboard views you can track problems, investigate, and improve processes and success. This is the art of the personalized exception report.

Focus on the end user when affecting change in your organization. It is only then that you can create and sustain success.

#bridgethegaps #usability #emr #ehr #rcm #ai #automation #machinelearning

About Boston Software Systems
Since 1985, Boston Software Systems is the dedicated leader in healthcare automation. Hospitals, health systems, and providers have streamlined data management and improved accuracy while reducing costs and administrative burden. We have worked with all of the leading EHR vendors, while optimizing usability and user satisfaction.
Our exclusive healthcare experience offers a thorough understanding of the unique challenges of HIPAA, PHI, and security. We have thousands of connections working with all applications and vendor systems, and provide 100% US-based support.

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