What is Usability?

Usability refers to the quality of a user’s experience when interacting with products, platforms, or systems, including software, devices, and applications. Usability is about effectiveness, efficiency, and overall satisfaction for role-based users. In many software systems actual usability comes last when deciding to roll out a new feature or version. In addition, when hospitals and health systems migrate or update information, usability is usually an afterthought.

Healthcare organizations that deploy automation can significantly increase actual usability for the role-based user. The use of automation during a data migration allows for faster, cleaner, and more complete data in the target EHR, and decreases the amount of time spent toggling between multiple systems to complete tasks. The transfer of data from legacy systems for consolidation and integration traditionally leaves critical information gaps resulting in missing data that needs to be manually resolved in the new system. Automation closes these gaps, bringing over ALL of the data that’s needed, checking for accuracy, and placing it in the correct system from day one, eliminating data migration chaos and disruption to the clinical and administrative staff. That’s usability at its finest.

Too often in health IT we are invested in the high-level process of implementing systems or services, yet not invested in the actual use of the product. Gaps occur, leading to high levels of dissatisfaction, time drains, and increased data burden. Automation supports usability by eliminating errors, improving repetitive tasking, and ensuring that the process is repeatable, consistent and successful.

“20% of all hospital employees are either disengaged or ambivalent, while 40% are merely content.” – The Advisory Board

Boston Software Systems#bridgethegaps campaign is intended to bring awareness to the multitude of ways that new technologies like automation, machine learning, and artificial intelligence (AI) bring the “missing ingredient” to healthcare usability for hospitals, physicians, and administrative staff. Access to all of the data you need, when and where you need it, prevents losses in revenue and efficiency. The most important investment you make in healthcare is in your people. When lives are on the line, making sure your organization has employees who are “all in” contributes to organizational success.

About Boston Software Systems
Founded in 1985, Boston Software Systems is the worldwide leader in machine learning and healthcare automation. With an exclusive focus in healthcare, expert knowledge of HIPAA, PHI and security regulations, and entirely US-based support, Boston Software Systems accelerates the performance of data, eliminates technical complexity, cuts cost, and improves workflow for the entire healthcare ecosystem.

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