Boston Software Systems Announces Winners of its Customer Excellence Award

March 18, 2015

Boston Software Systems, the leader in error-free automation and migration platform technology for every healthcare application, today named Julie Lewis, manager patient financial services at Houston Methodist Hospital and Sarkis Yagoubian, consultant with CVS Health winners of Boston Software Systems’ Customer Excellence Award. This honor recognizes the company’s customers for their successful and innovative use of the healthcare automation platform, Boston WorkStation®.

As manager of patient financial services at Houston Methodist Hospital, Julie Lewis saw an opportunity to automate the verification of Medicare outpatient accounts. Using Boston Software Systems’ automation platform to mimic the manual verification process, Lewis’ team has become more efficient and more confident in the verification process. “Their experience with Epic will be invaluable to us as we begin the EMR migration to that system, Lewis said. We’ll be looking for opportunities to use automation to assist in that transition.”

At CVS Health, Sarkis Yagoubian is using Boston Software Systems’ automation platform, Boston WorkStation, to automate workflow involved in the on-boarding of new MinuteClinics. With the company’s commitment to rapid growth of these retail clinics, manually processing this work was costing the organization valuable time and inaccuracies. “The automation only took about 20 hours to develop and test and now it’s saving us 30-40 hours each time we run it, said Yagoubian. “Any time I have an issue, I call the support line and Boston Software Systems is very quick to help – we don’t get stuck in any downtime. We are constantly looking for new ways to automate manual processes.”

“The winners of this year’s Customer Excellence Award are excellent examples of how Boston Software Systems’ customers are automating critical processes throughout their organizations while saving significant amounts of staff time and realizing unprecedented ROI,” said Sara McNeil, president of Boston Software Systems. “We have focused our business on providing workflow automation technology to hospitals and partners and have seen tremendous growth with our automation platform and active data quality service. As these customers have demonstrated, optimizing workflow throughout an organization can provide significant financial savings. We are proud to partner with our customers in getting the most value from our automation platforms, controlling costs and maximizing productivity.”

Houston Methodist Hospital
Houston Methodist is comprised of a leading academic medical center in the Texas Medical Center®, six community hospitals, emergency care centers, a research institute and a comprehensive residency program. Each hospital is staffed with committed personnel who exemplify our core values: integrity, compassion, accountability, respect and excellence. Houston Methodist has been named to FORTUNE’s “100 Best Companies to Work For” list for nine years in a row. Houston Methodist Hospital, the system’s flagship, is consistently listed among U.S. News & World Report’s best hospitals

CVS Health
CVS Health (NYSE: CVS) is a pharmacy innovation company helping people on their path to better health. Through our 7,800 retail pharmacies, more than 900 walk-in medical clinics, a leading pharmacy benefits manager with nearly 65 million plan members, and expanding specialty pharmacy services, we enable people, businesses and communities to manage health in more affordable, effective ways. This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at http://www.cvshealth.com.

About Boston Software Systems

Founded in 1985, Boston Software Systems is the worldwide leader in machine learning and healthcare automation. With an exclusive focus in healthcare, expert knowledge of HIPAA, PHI and security regulations, and entirely US-based support, Boston Software Systems accelerates the performance of data, eliminates technical complexity, cuts cost, and improves workflow for the entire healthcare ecosystem.

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